Field Support Engineer

Job#: 1350702

Job Description:

Apex Systems is a global IT services provider and our staffing practice has an opening for a Field Service Technician to place at our client in Grace Point, NY.

Role: Desktop/Field Support Engineer

Client: Multinational electricity and gas utility company

Location: Green Point, NY 11211

Duration: 6-month Contract to hire.

Schedule: Mon-Fri 40 hours (8am-5pm est.)

Support IT Equipment to include installation in vehicles.

Tasks

• Maintain current instruction manuals for vehicle up-fitters to properly install complimentary component
• Attend field worker training on new Devices and project rollouts
• Provide lifecycle management of services pertaining to the mounting requirements for field support installations
• Consult with the third-party supplier and the Customer to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits
• Obtain written ergonomic and safety approval from the Customer's Fleet Services department, such department being responsible for vehicles and equipment, prior to introducing changes to vehicle kit mount components
• Manage builds tailored to the field-based laptop business function
• Provide the repair and reimage of field Devices
• Manage Service delivery with the logistic provider to move Devices throughout the service territory
• Stock a working inventory for break/fix swap outs
• Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment
• Consult with the applicable third-party suppliers to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits, including modems, antennas, and peripheral Devices
• Obtain written ergonomic and safety approval from the Customer's Fleet Services department prior to introducing changes to vehicle kit mount components
• Consult with the applicable third-party supplier and update the laptop dock component in all field installation kits to reflect retired dock models and their replacement
• Consult with the applicable third-party supplier and update the vehicle kits' electronics and power components to reflect retired models and their replacements
• Review and make accommodations for any changes in wiring or cabling that could result from any of the above kit component changes
• Provide Lifecycle management of services pertaining to the video capturing requirements for field support installations.
• Consult with the applicable third-party supplier and determine a lifecycle replacement schedule (for example, yearly as vehicles are replaced to allow for replacement of retired video camera with a new model)
• Provide lifecycle management of services pertaining to the code blue Devices field support installations
• Consult with the applicable third-party supplier update the vehicle kits to reflect code blue switch re-designs in order to begin utilizing the new replacement part during yearly vehicle replenishment unfitting activities
• Provide lifecycle management of services pertaining to the AVLS (Modem) Devices, configurations and testing for field support installations
• Consult with the applicable third-party supplier and update the vehicle kits' communications modem mount plate to reflect retirement of styles and/or models with the replacement style
• Review and make recommendations for any changes in wiring and/or cabling that could result from introduction of new modem style, including communication port
• Provide the necessary testing process to ensure the new model operates with the field application
• Investigate as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive Cam videos and photos
• Provide the modem activation and deactivation
• Provide on-site services at multiple locations throughout the Customer's service territory on items specific to the field-based Service Recipients (e.g., vehicle mounts, modems, touch screen displays, vehicle wiring kits)
• Recommend to the Customer means for improving the incumbent repair process, including efficient, cost-effective solutions that minimize the impact to the Customer's field-based Service Recipients and Services
• Take reasonable care over specialized tools to ensure they are not lost, stolen or broken
• By exception only, where operational business criticality requires, attend vehicles that require support in the field (the usual arrangement is that vehicles that require support will go to the nearest designated site, as described in row 32 below
• Communicate, in person, the latest status and/or resolution to the end user.
• Update the ticket with the asset management data, as appropriate.
• Update and close the ticket.

Qualifications

Skill/Ability Knowledge:

• Excellent technical knowledge of pcs and desktop hardware.
• Working technical knowledge of current protocols, operating systems and standards.
• Ability to use hand tools and operate power tools, components, and peripheral accessories.
• Microsoft Certified Technology Specialist (nice to have)
• A experience (nice to have)
• Software and Hardware Troubleshooting
• Windows XP, Windows 7, Windows 2000/2003/2008 experience
• Apple, Mac, iPhone, iPad
• Routers, switches, and firewall experience
• Microsoft Office 2007, Office 2010 support
• TCP/IP
• Enterprise Backup Software
• Working knowledge of SMS, AD, Exchange 2007/2010, and remote-control tools
• Knowledge of all software applications used within the organization
• Professional image and grooming
• Self-confidence and interpersonal skills
• Analytical and problem-solving skills
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Good administration management skills
• Strong listening skills
• Able to operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanor under stress
• Able to operate within customer standard operating procedures

Soft Skills:

• Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to gain an understanding of the client's business problems and deliver solutions and recommendations to solve quickly and proactively.

• Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

• Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.