Operational specialist

Apex Systems is helping Instacart find the ideal candidate will be responsible for working with the Operations Specialist to ensure the participation of cross-functional stakeholders in furthering project goals.

With organization and prioritization skills, this candidate will organize the necessary pieces to ensure project success.

Job Title : Operations Specialist

Duration 3 months Contract with an opportunity to convert into a higher position

Multi-Location : CT & MA

Hybrid : when not on the road

Travel Required : , on the road visiting 7 different stores in the area as needed

Schedule : 40-hour workweek

Pay Rate : $35 / hr max

The Instacart Operations Specialist is responsible for in-store operational success as we bring Caper Carts to new retail stores.

This role will be a temporary contractor role for up to 3 months with the ability to extend if required. This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.

Location : Various locations within MA / CT (must be willing to travel to multiple store locations)

ABOUT THE TEAM :

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience.

Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training.

Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure and is already widely adopted in the marketplace.

Our cross-functional team solves challenging problems in ways that our customers love.

ABOUT THE JOB :

• Engage with store teams throughout the launch and implementation cycle of pilot programs.
• Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
• Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
• Document processes, issues, and resolutions in clear notes and other media as required.

ABOUT YOU

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations
• Collaborative attitude who enjoys working with a team to solve problems

Minimum Qualifications

• Minimum 3 years of retail experience in management, regional, or corporate roles.
• Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
• Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
• Flexibility to travel and spend significant time in retail environments, especially during peak periods.
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements.

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience
• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
• Experience in a client-facing role

Last updated : 2024-06-20

Salary : $35