Problem Manager

Job#: 2043168

Job Description:
Position: IT Problem Manager
Location: Richmond, VA (on-site Tues, Wed, Thurs)
Length: 6 month contract ro hire

Role Overview: The IT Problem Manager is responsible for identifying, analyzing, and resolving IT problems to minimize the impact of incidents on the business. This role involves working closely with various IT teams to ensure problems are managed effectively and efficiently.

Key Responsibilities:

• Problem Identification and Analysis: Gather data on incident trends, hardware and software failures, and resource utilization to identify potential problems.
• Root Cause Analysis: Conduct thorough investigations to determine the underlying causes of recurring incidents.
• Problem Resolution: Develop and implement solutions to prevent future incidents, including managing workarounds and known errors.
• Collaboration: Work with IT teams, engineers, and other stakeholders to address and resolve problems.
• Documentation: Maintain detailed records of problem management activities, including root cause analysis, solutions, and preventive measures.
• Reporting: Provide regular reports on problem management activities, trends, and outcomes to senior management.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices in problem management.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience with IT Service Management (ITSM) frameworks, such as ITIL.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using problem management tools and software.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL) are highly desirable.
• Proven experience in IT problem management or a similar role.

Key Activities:

• Data Analysis: Analyze incident data to identify trends and potential problems.
• Solution Development: Develop and implement strategies to resolve problems and prevent future incidents.
• Stakeholder Engagement: Collaborate with various IT teams and stakeholders to ensure effective problem resolution.
• Process Improvement: Continuously improve problem ma

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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