What are the responsibilities and job description for the Support advisor position at Apex Systems?
Job# : 2037671
Job Description :
Location : Hybrid (Tues-Wed onsite) in Rockville, MD
Position : Advisor Support Specialist
Summary : Apex Systems has an immediate Advisor Support Specialist opening for a broker dealer that specializes in personalized advisor-focused services.
Essential Functions
- Process brokerage account service requests, which include but are not limited to new account opening, account maintenance, Corestone / Resource checking, entering W-9’s, Select Link, PES, ACATs and money market changes.
- Process direct business including but not limited to Mutual Funds, Variable Annuities, Equity Indexed Annuities, Alternative Investments, and Financial Plans.
- Identify and take appropriate action to correct all not in good order documents.
- Confirm that appropriate documentation is on file for each transaction.
- Process account transfers, which include incoming and outgoing transfers with Contra Firms.
- Directly communicates with registered representatives their assistants and clients via telephone and email.
- Contact representatives and / or their assistants by phone or email when paperwork is not in good order.
- Directly communicates with Pershing for client and rep questions regarding account setup, changes, and follow-up.
- Works with clients who call to unlock NetX360 Investor access and to assist them with navigational issues.
- Monitors status of documents submitted to Pershing for approval.
- Prepare and maintain various excel spreadsheet logs.
Knowledge, Skills and Abilities
- Ability to multi-task with strong attention to detail.
- Strong interpersonal and organizational skills.
- Ability to work in a fast-paced environment with strict deadlines.
- Proven exceptional customer service skills.
- Working knowledge and proficiency in the use of Microsoft Office.
- Skilled in utilizing information in a data base.
- Strong listening skills and ability to stay focused.
- Excellent writing and oral communication skills.
- Ability to deal with conflict and challenging confrontations.
Requirements
- Associates of Arts degree desired but not required.
- Previous Pershing NetX360 experience desired.
- Poses a positive demeanor, sound judgment and discretion.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Last updated : 2024-07-23
