Application/Production Support (L2/L3)

Company Description:

Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Description:

Additional Accountabilities:

• Drive high severity production incident calls to quick resolution
• Design and implement strategies to effectively monitor for application health, stability and performance
• Pro-active monitoring to prevent major incidents
• Guide technical support staff and clients to investigate, analyze, and resolve highly complex technical problems
• Responsible for troubleshooting and resolution of performance problems.
• Work with application development, network, database, and infrastructure specialists to identify and implement performance improvements. Take the lead on assisting development teams in planning on-going performance support and troubleshooting
• Collaborate with developers to promote performance engineering best practices to catch performance earlier in the SDLC life cycle
• Preferred Skills/Experience:
• 7 years of experience across multiple technology disciplines
• 5 years of experience in support and monitoring role for large applications

Summary of the project/initiatives:

• Resource will be working with monitoring/support team. Responsible for setting up pro-active monitoring and providing support. 

Top 5-10 responsibilities:

• Drive high severity production incident calls to quick resolution
• Design and implement strategies to effectively monitor for application health, stability and performance
• Pro-active monitoring to prevent major incidents
• Guide technical support staff and clients to investigate, analyze, and resolve highly complex technical problems
• Responsible for troubleshooting and resolution of performance problems.
• Work with application development, network, database, and infrastructure specialists to identify and implement performance improvements. Take the lead on assisting development teams in planning on-going performance support and troubleshooting
• Collaborate with developers to promote performance engineering best practices to catch performance earlier in the SDLC life cycle

 Skills/Technologies are required (please include the number of years of experience required):

• 7 years of experience across multiple technology disciplines
• 5 years of experience in support and monitoring role for large applications
• Experience with Applications developed using Java, Angular, Spring boot, .Net Core, ASP.NET, Require.js, Angular, JSON, Node.js, Rest API, HTML5, etc.
• Experience with performance monitoring tools such as App Dynamics, Dynatrace etc and log monitoring tools such as Splunk, Kibana etc
• Experience working with complex Web development projects
• Excellent troubleshooting skills
• Excellent technical knowledge with experience in supporting large-scale applications

Skills/Attributes Are Preferred (These Are A Desired, Not Required):

• Good understanding of cloud technologies and APIGEE
• Ability to work both independently and collaboration with team
• Strong technical, logical, analytical and problem-solving skills
• Excellent planning and organizational skills
• Excellent verbal and written communication skills

Interview Process:

• How many rounds? 1-2 rounds
• Video, phone, or in person? - Phone
•  How technical will the interviews be? – Very technical

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy here .