Customer Service Representative (on-site)

API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. Our Engineering Team continues to be one of the best in the industry. If you like to fix things, and want to be part of a new API, we'd love to talk to you about our Customer Service Representative!

What We Offer You:

• Opportunity to be part of a growing, transforming business
• Be part of leading-edge technology for the heat transfer industry
• Ability to impact customers across multiple industries
• Full health & welfare benefits, 401(k), PTO, and developmental opportunities!

What Our Location Offers You:

• Easy commute from Milwaukee (40 mins) or Chicago (1 hour).
• Many places to eat nearby with something to satisfy any appetite
• Many local breweries to grab a drink with coworkers after work
• Home of SC Johnson, with architecture by Frank Lloyd Wright

What You Will Do:

The Customer Service Representative to will provide top notch service to our customers, ensure that their requirements and needs are met in a timely and professional manner.

• Receiving phone calls from customers with various questions and inquiries about API products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment.
• Collaborating with other the sales, shipping, and operations teams to ensure that we are delivering on our customer’s expectations.
• Order-entry into API’s ERP system (PLEX)
• Responsible for entering/update leveled EDI (Electronic Data Interchange) schedules
• Obtain freight quotes and select appropriate carrier. Responsible for working with freight forwarders on international shipments
• Perform quotes, re-quotes, and pricing to customers, as well as managing the Master Price File
• Customer invoicing, posting and back flushing of orders
• Review customers purchase order and verify the accuracy and terms of sales orders

What You Bring:

• Associates degree preferred plus at least three years of customer service experience with a manufacturing firm
• Attention to detail, ability to handle multiple ongoing projects and tasks at a time
• Solution focused and sense of urgency
• Proven ability to empathize with the customer and de-escalate challenging interactions
• Proficiency with Microsoft Office (Excel, Word, Power Point, Outlook, etc.) required

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