Field IT Technical Specialist

APM Systems
Morrisville, PA Full Time
POSTED ON 4/17/2022 CLOSED ON 10/6/2022

Job Posting for Field IT Technical Specialist at APM Systems

Field IT Technical Specialist

Apply here: https://apmsystems.applicantpro.com/jobs/


Salary

$25/hr - $35/hr plus overtime

Wage based on experience and capabilities


Job Type:

Full-Time


Qualifications and requirements:

Associates degree or better, or extensive job-related IT certifications

2 years minimum IT work experience

Managed Service Provider (MSP) experience will be a plus

Valid Driver License, clean driving record and ability to drive to customer locations 50-75% weekly


Benefits:

Paid Vacations and Paid Sick Time

Paid Holidays

Paid Parental Leave with newborns

Flexibility and hybrid work available

Health Insurance w/ vision, if required.

Company Life Insurance

Company vehicles for onsite appointments

Paid Career training, certifications, and conferences

Annual Technology allowance and discounts

Client Referral Bonus Program

Employee Referral Bonus Program

Strong company culture and peer-to-peer camaraderie


Full Job Description:

Provide technical support to end users remotely and onsite.

Interact with end-users with exceptional customer service skill remotely and onsite.

Maintain service documentation and real-time ticket data entry and ticket planning/prioritization/scheduling.

Moves, Adds, Changes of PCs/laptops, printers, VOIP phones and other peripherals.

Moves, Adds, Changes of Network equipment, Firewalls, Modems, Routers, and wifi hardware

Install, configure and repair hardware and software.

Manage and support endpoints and end-point security

Administration and Support of MFA systems, cloud and account security and access.

Assist physical wiring for networking, wifi, video and voice installation in office and other business buildings including interior and exterior installations.

Adds, Changes and support for Active Directory and Microsoft 365

End-user VoIP Systems Support including moves, adds, changes, mobile, web and desktop apps, as well as physical phones including programming user options and PBX features

Supporting networking devices including switches, routers, wifi equipment and firewalls

Supporting MAC, Windows, Android and iOS operating systems and applications

Daily ongoing Hands-on support and end-user interaction and communications remotely and as well as traveling to client locations



About APM IT Solutions:

APM IT Solutions is a 20-year Regional Managed Service Provider based in Southeast Pennsylvania.

We provide comprehensive technology service and support to our clients, focused on secure design, implementation and support of technology infrastructure and services. We enable and deliver networks, applications and services for business knowledge, hybrid, and task workers. Our services include Cloud and Premise infrastructure, Servers and Applications, Networking, VoIP, Business Continuity, Cyber-security, Endpoint Devices and Comprehensive Outsourced IT Management, Consulting and Helpdesk.


If you have mad skills, are intelligent, hardworking, reliable, loyal and love working with others, we would love for you to apply and see if you have what it takes to join our team!

Apply here: https://apmsystems.applicantpro.com/jobs/

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