What are the responsibilities and job description for the Asset Protection Specialist position at APMEX?
The Asset Protection Specialist is responsible for supporting the Asset Protection department in varying capacities. This position requires working with customers, external vendors, and other departments including Customer Service, Operations, and Product Management.
The day in the life of the Asset Protection Specialist...
- Assists Fraud Analyst with manual account/order reviews
- Acts as point of contact with customers who are not satisfied with their order as well as customers who believe their order may have been lost in transit, stolen or received a package with missing product.
- Follows established guidelines and criteria for RMA’s and tracking down missing orders.
- Coordinates with Receiving Department, Product Managers, logistics, and carrier service in filling out appropriate forms to aid in locating lost packages.
- Improves organizational efficiency by organizing workflow to be as efficient as possible.
- Maintains metrics and reporting to show performance.
- Other duties as assigned.
APMEX is a multibillion-dollar ecommerce company that is the leader in Precious Metals. Our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" and one of the Top Workplaces by the Oklahoman. Join the family today!
Education:
- High school diploma required; some college preferred
- Emphasis in math, accounting, or related field preferred
Experience:
- 1-3 years of experience in customer service, shipping, fraud prevention, or related field
Computer Skills:
- Intermediate knowledge of Microsoft Excel.
Fantastic benefits provided by APMEX!
- Medical, Dental, and Vision
- Short Term Disability & Long Term Disability
- Life Insurance
- 401K (Company matches!)
- Free Lunch every day
- Tuition Reimbursement
- College Debt Repayment
- 9 Paid Holidays
- Paid Time Off with Sell Back Option
- Paid Day off for your Birthday
- Paid Volunteer Opportunities
- Lunch and Learns
- Free Downtown Parking
