Codebeamer Applications Solutions Specialist

We are currently searching for an Applications Solutions Specialist responsible for providing technical and operational support, as well as day to day support for an IT application, supporting Intland Codebeamer ALM. This position requires a highly motivated self-starter, a consummate professional and team player who can efficiently work with all levels of employees. This individual must be creative and enjoy working in an entrepreneurial environment, be capable of managing their workload and prioritizing tasks in a fast-paced environment.

Responsibilities

• Act as primary contact for Intland Codebeamer ALM technical issues primarily working with the project team end users.
• Answer, evaluate, and prioritize requests for assistance from the end users experiencing problems with the global IT support team.
• Design, implement, and deploy new projects using existing project templates.
• Assist with Codebeamer integrations with other tools by gaining an understanding of stakeholders needs, prioritization of solutions, then collaboratively building solutions with the global IT support team.
• Act as primary point of contact for Codebeamer support for application runtime issues, integration troubleshooting, and other requests as needed.
• Train end users on the use of Codebeamer through classroom or virtual sessions.
• Effectively collaborate with local leadership, stakeholders, and the IT team as issues and future challenges arise.
• Gain and maintain knowledge and skills of Codebeamer through in-services, workshops, and/or seminars.
• Other duties and projects as assigned.

Skills

• Preferred working knowledge of Intland Codebeamer
• Preferred knowledge of related Product tools such as IBM Rational Doors, IBM Rational RTC, PTC Integrity, Jama Contour, JIRA, Azure DevOps, ALM Quality Center, Cognition Cockpit, Codebeamer, Blueprint Software, HP ALM, and Microsoft TFS
• Excellent customer service skills, including the ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
• Ability to take ownership of customer issues and provide excellent and timely support to the end users, ensuring downtime and issues are kept to a minimum
• Ability to analyze and solve practical problems, dealing with a variety of concrete variables, in situations where only limited standardization exists
• Professional disposition with an attitude of self-sufficiency and tenacity in getting the job done
• Strong oral communication, listening, interpersonal and written communication skills
• Willingness to share knowledge with team members, management, and users
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.
• Excellent organizational, time management and time tracking skills
• Willingness to attack issues head on and have the diligence to see them through to resolution
• Self-motivated with ability to work independently and drive projects
• Ability to accept constructive criticism and end user feedback regarding their experience with Codebeamer software

#YTT

Job Type: Contract

Pay: $70.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Rally/HPLM/ OR Zephyr: 3 years (Preferred)
• Customer service: 3 years (Required)
• SAP/Sable System: 3 years (Preferred)

Work Location: One location