What are the responsibilities and job description for the Solution Engineer position at AppFolio?
Description
Hi, We’re AppFolio.
We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, enthusiasm, and passion to help us keep on innovating.
We love where we work, and you can, too.
About the Role:
Solution Engineers are quota-carrying product and subject matter experts who provide product demonstrations to prospects/customers and enable our sales team with various internal strategy and customer-focused services to help achieve bookings goals.
The Solution Engineer will partner with Salespeople and work as a trusted advisor by leveraging industry knowledge, competitive insight, and product expertise to position/demonstrate the value of APM and AppFolio’s Artificial Intelligence services, LISA and Smart Maintenance.
The Solution Engineer role has expanded in 2022 and is a compelling opportunity to learn more about Artificial Intelligence while working closely with Sales, Product & Engineering, and Marketing to help build and drive AppFolio Services to new clients.
The ideal candidate brings pre-sales and/or product demonstration experience with SaaS applications, has a passion for customer satisfaction, an affinity for details, and possesses a record of independent action. You will drive sales with technical expertise, product knowledge, sales ability, and a superior customer focus.
What You Will Do:
- Work closely with salespeople in all stages of the sales cycle from discovery to close
- Provide technical product demonstrations for customers and proof of concepts as needed to show/prove value
- Be brought in by salespeople as the Product and SME to answer product, compliance and technical questions in sales cycle
- Partner with salespeople to identify prospects in existing account base and active deals
- Training of both new and existing sales team members on AppFolio LISA, Smart Maintenance and APM upgrades
- Work cross-functionally across product development, engineering, services, and marketing teams to penetrate AppFolio market.
- Stay current with product updates and trends in Maintenance, Property Management, AI, Leasing and more
- Participate in customer-facing events such as Trade-Shows and Meet-Ups
- Travel 10 - 25%
Must Haves:
- 2 years of sales, solution consulting/sales engineer, customer service and/or onboarding experience in a B2B SaaS organization
- Experience providing product software demonstrations in a B2B environment
- Property Management Industry experience (nice to have)
- Experience incorporating a sales methodology (Selling Through Curiosity) or a related consultative selling technique.
- Excellent presentation, communication, time management, and listening skills with proven ability to motivate to buy
- Competitive possesses an entrepreneurial spirit and is driven to succeed
- Ability to learn in a fast-paced environment
- Ability to diagnose prospect needs and build relationships through a value-based approach
- Ability to uncover business requirements, challenges, analyze and deliver solutions to clients
- Strong experience with Salesforce, PowerPoint, Excel, Zoom or similar, Google Docs
- Bachelor’s degree
#LI-MS1
S1Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
