DSS Field Service with MAC Support

Hi,

Hope you are doing good…!!

I am Ram represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title: DSS Field Service with MAC Support

Location: Burlington MA

Job Type: 6-12 Months

Job Description:

General Description for Deskside JD

This position assists staff with technical support or desktop/laptop computers, applications, printers, and related technologies.

Responsibilities :-

Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.

Works with vendor support contacts to resolve technical problems.

Works with service desk and RDS as appropriate to determine and resolve problems received from clients.

Responds to support requests from service desk, users and other infrastructure teams.

Performs upgrades as directed to ensure the longevity of equipment.

Keep track of request and make sure they are implemented as planned.

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.

Provide weekly reports.

Implement best practices.

Be the single point of contact with customer.

Technical Requirements

· Exposure on managing remote sites

· Phone support experience necessary.

· Technical helpdesk or technical call centre experience is necessary.

· Disciplined, systematic problem-solving skills required.

· Windows and Novell Operating systems

· Clients: Windows7, Windows Vista, Windows XP, Windows 2000

· Servers: Windows 2000, Windows 2003, Windows 2008,

· Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007

· ITSM ticketing tools such as Remedy, Client Service Center, client Service Center

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g., Explorer, Chrome, Firefox),

· VPN and remote dial-in users

· Support for laptop, desktops, AV Devices, and printers

· PDA and blackberry support

· Apple Ipad Device support

· Others: Adobe Acrobat and other common desktop applications like WinZip, etc

MAC support

Setup and configuration of all MAC OS systems

Knowledge in Zero Touch Deployment for MAC's

Imaging and reimaging of MAC's Laptops to latest OS Version

Perform Software Installations on all apple devices.

Provide remote support for users traveling or at home.

Provide accurate asset information within ticketing system to ensure an accurate asset database.

Perform refresh of end user devices in alignment with refresh schedules

Strong ability to interact with Customers.

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Ram Kumar

Applab Systems Inc.

Email –

Phone:(phone number removed) Ext. 590

4365 Route 1 South, Suite 105, Princeton, NJ-08540