What are the responsibilities and job description for the Helpdesk/Service Desk Support Engineer position at Applab Systems Inc?
Hi,
Hope you are doing good…!!
I am Ram represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: Helpdesk/Service Desk Support Engineer
Location: San Antonio, TX
Job Type: 6-12 Months
Job Description:
IT helpdesk (Service desk support, ITIL certification)
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
1 years PC support experience, 6 months call center support
1 years of experience supporting PC operating systems including Windows 7 and Windows 10
1 years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6 months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send. Effective communication, efficient call handling
---
Ram Kumar
Applab Systems Inc.
Email –
Phone:(phone number removed) Ext. 590
4365 Route 1 South, Suite 105, Princeton, NJ-08540
Hope you are doing good…!!
I am Ram represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: Helpdesk/Service Desk Support Engineer
Location: San Antonio, TX
Job Type: 6-12 Months
Job Description:
IT helpdesk (Service desk support, ITIL certification)
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
1 years PC support experience, 6 months call center support
1 years of experience supporting PC operating systems including Windows 7 and Windows 10
1 years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6 months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send. Effective communication, efficient call handling
---
Ram Kumar
Applab Systems Inc.
Email –
Phone:(phone number removed) Ext. 590
4365 Route 1 South, Suite 105, Princeton, NJ-08540
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