What are the responsibilities and job description for the Triage Engineer position at Apple?
Triage Engineer
Seattle,Washington,United States
Hardware
- Technical and Debug Expertise: Have great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level. Familiarity with Swift, Python, Javascript or other scripting/coding languages is key-preferably low-level experience with C/C Customer focused: Passionate about the customer experience and how we can improve it
- Priority driven: Comfortable working in a continually changing, fast-paced environment and driving top issues to resolution
- Technically agile: Ready to deep dive into technical areas daily, but also discuss and represent these topics to a non-technical audience
- Great communicator: Excellent written/verbal skills, able to summarize key points and tie them back to product quality. Able to work with others to cut through ambiguity and to figure out how to bring issues to resolution
- Working with others: A history of working with cross-functional teams to ensure successful products. Able to work with other groups to improve quality and set priorities. Able to influence even without direct authority
- Innovation: Able to bring creativity to engineering, leading development of new and better ways of testing, automation, and other improvements
Description
The ideal person for this role is a passionate development engineer with a background in triage or development engineering and working in a deeply-technical team. In this role, you will triage and prioritize incoming bugs by reducing them to actionable next steps. You'll work as part of a talented and diverse team to ensure quick resolution of bugs, perform debug analysis and develop advanced tools for debugging software and/or hardware. You'll need to be able to work in a fast-paced environment, juggle priorities, solve complex problems, and bring a deep technical background. Your leadership and communications skills will drive discussions across multiple organizations, cut through ambiguity, and allow you to partner within others on the team.
Education & Experience
BS/MS in Computer Science, or equivalent degree-and 5 years of industry experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Seattle,Washington,United States
Hardware
- Technical and Debug Expertise: Have great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level. Familiarity with Swift, Python, Javascript or other scripting/coding languages is key-preferably low-level experience with C/C Customer focused: Passionate about the customer experience and how we can improve it
- Priority driven: Comfortable working in a continually changing, fast-paced environment and driving top issues to resolution
- Technically agile: Ready to deep dive into technical areas daily, but also discuss and represent these topics to a non-technical audience
- Great communicator: Excellent written/verbal skills, able to summarize key points and tie them back to product quality. Able to work with others to cut through ambiguity and to figure out how to bring issues to resolution
- Working with others: A history of working with cross-functional teams to ensure successful products. Able to work with other groups to improve quality and set priorities. Able to influence even without direct authority
- Innovation: Able to bring creativity to engineering, leading development of new and better ways of testing, automation, and other improvements
Description
The ideal person for this role is a passionate development engineer with a background in triage or development engineering and working in a deeply-technical team. In this role, you will triage and prioritize incoming bugs by reducing them to actionable next steps. You'll work as part of a talented and diverse team to ensure quick resolution of bugs, perform debug analysis and develop advanced tools for debugging software and/or hardware. You'll need to be able to work in a fast-paced environment, juggle priorities, solve complex problems, and bring a deep technical background. Your leadership and communications skills will drive discussions across multiple organizations, cut through ambiguity, and allow you to partner within others on the team.
Education & Experience
BS/MS in Computer Science, or equivalent degree-and 5 years of industry experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
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