What are the responsibilities and job description for the General Manager position at APPLEBEE'S?
General Functions and Duties:
1. Manages Restaurant Environment
A. Ensuring prompt, friendly service according to company guidelines.
B. Breeding a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, and Passion for Service, Fun, Balance, Innovation and being Guest Driven.
C. Ensuring the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to AD.
D. Ensuring guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
E. Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
F. Maintains adequate inventory levels.
G. Ensuring product preparation and presentation uncompromisingly meeting company standards.
H. Actively participates in the community to increase sales and enhance the awareness of Applebee's and Apple Gilroy, Inc.
I. Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
J. Effectively oversees/schedules associates to meet sales demands.
K. Maintains effective safety and security programs according to company policy and government
standards.
L. Promotes and manages restaurant organization, cleanliness and sanitation.
M. Institutes preventative maintenance of all equipment and building. Immediately corrects needed repairs.
N. Advises AD of any non-routine situations.
O. Communicates with other managers daily through management log and shift change meetings
P. Complies with all labor laws including but not limited to ensuring all associates including Non-Exempt Managers receive the appropriate rest and meal breaks
Q. Ensuring Non-Exempt Managers maintain work hours within established Company guidelines
R. Completes all other assigned duties and responsibilities.
2. Manages Associate Performance
A. Ensuring quality recruitment and referrals of potential management candidates.
B. Adhering to and promoting A.I.I. training procedures of new managers.
C. Maintains a trained staff through effective use of employment orientation, individual training sessions, asssociate meetings and implementation of company policy.
D. Develops an environment of constant development of managers and associates, including informal ongoing reviews as well as written evaluations every six months. Responsible for ensuring PIP/ARMS for hourly associates is conducted appropriately every April and October.
E. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
F. Ensures correct staffing levels, utilizes SQII and patterned interviews
G. Selects new associates based on competency identification, not need.
H. Insuring exit interviews are conducted on all terminating associates.
I. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
J. Ensuring acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. Institutes progressive discipline when appropriate.
K. Conducts weekly management meetings. Conducts safety and Expert meetings monthly
L. Ensuring compliance with company policies, practices and procedures. Communicates all changes to all associates.
M. Ensuring timely performance one on ones with all associates with written evaluations every six months.
N. Work with Non-Exempt Managers on improving organizational and effective time management skills
O. Acts as coach to all associates.
3. Maintain Controls.
A. Ensuring restaurant administrative and accounting duties are properly completed.
B. Maintains and controls the assets of the company.
C. Ensuring the compliance with the local, state and federal laws, regulations and guidelines.
D. Ensuring the restaurant is meeting or exceeding operating budgets.
E. Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing. Completes competitive survey of regional purveyors to ensure fairness in billing.
F. Monitors and manages capital expenditures within the restaurant.
G. Analyzes systems and procedures with the AD for continual improvement of earning goals.
H. Ensures all cash handling procedures are adhered to.
I. Performs and analyzes weekly food and liquor inventories/costs and immediately correct deficiencies
J. Responsible for preparing/overseeing and submitting of accurate daily/weekly/monthly paperwork to the AD, VP of Ops, accounting and payroll departments and various other administrative departments.
4. Development
A. Inspires cooperation and teamwork from management and associates by building a culture derived from Applebee’s Vision.
B. Is guest focused and promotes the team to be.
C. Completes all assignments and duties properly and on schedule.
D. Demonstrates strong organizational skills
E. Completes all assignments and duties properly and on schedule.
F. Develops goals and action plans for personal/professional growth.
G. Provides a role model for managers and associates.
H. Exhibits a professional image.
I. Is a subject matter expert on all store related technology.
Prior management experience in a similar organization, preferably a college graduate with a two or four year degree in business or hospitality management. Has successfully demonstrated leadership abilities as evaluated by current GM/AD/VP and hourly associates and the business acumen to operate successfully a high volume business
1. Manages Restaurant Environment
A. Ensuring prompt, friendly service according to company guidelines.
B. Breeding a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, and Passion for Service, Fun, Balance, Innovation and being Guest Driven.
C. Ensuring the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to AD.
D. Ensuring guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
E. Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
F. Maintains adequate inventory levels.
G. Ensuring product preparation and presentation uncompromisingly meeting company standards.
H. Actively participates in the community to increase sales and enhance the awareness of Applebee's and Apple Gilroy, Inc.
I. Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
J. Effectively oversees/schedules associates to meet sales demands.
K. Maintains effective safety and security programs according to company policy and government
standards.
L. Promotes and manages restaurant organization, cleanliness and sanitation.
M. Institutes preventative maintenance of all equipment and building. Immediately corrects needed repairs.
N. Advises AD of any non-routine situations.
O. Communicates with other managers daily through management log and shift change meetings
P. Complies with all labor laws including but not limited to ensuring all associates including Non-Exempt Managers receive the appropriate rest and meal breaks
Q. Ensuring Non-Exempt Managers maintain work hours within established Company guidelines
R. Completes all other assigned duties and responsibilities.
2. Manages Associate Performance
A. Ensuring quality recruitment and referrals of potential management candidates.
B. Adhering to and promoting A.I.I. training procedures of new managers.
C. Maintains a trained staff through effective use of employment orientation, individual training sessions, asssociate meetings and implementation of company policy.
D. Develops an environment of constant development of managers and associates, including informal ongoing reviews as well as written evaluations every six months. Responsible for ensuring PIP/ARMS for hourly associates is conducted appropriately every April and October.
E. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
F. Ensures correct staffing levels, utilizes SQII and patterned interviews
G. Selects new associates based on competency identification, not need.
H. Insuring exit interviews are conducted on all terminating associates.
I. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
J. Ensuring acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. Institutes progressive discipline when appropriate.
K. Conducts weekly management meetings. Conducts safety and Expert meetings monthly
L. Ensuring compliance with company policies, practices and procedures. Communicates all changes to all associates.
M. Ensuring timely performance one on ones with all associates with written evaluations every six months.
N. Work with Non-Exempt Managers on improving organizational and effective time management skills
O. Acts as coach to all associates.
3. Maintain Controls.
A. Ensuring restaurant administrative and accounting duties are properly completed.
B. Maintains and controls the assets of the company.
C. Ensuring the compliance with the local, state and federal laws, regulations and guidelines.
D. Ensuring the restaurant is meeting or exceeding operating budgets.
E. Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing. Completes competitive survey of regional purveyors to ensure fairness in billing.
F. Monitors and manages capital expenditures within the restaurant.
G. Analyzes systems and procedures with the AD for continual improvement of earning goals.
H. Ensures all cash handling procedures are adhered to.
I. Performs and analyzes weekly food and liquor inventories/costs and immediately correct deficiencies
J. Responsible for preparing/overseeing and submitting of accurate daily/weekly/monthly paperwork to the AD, VP of Ops, accounting and payroll departments and various other administrative departments.
4. Development
A. Inspires cooperation and teamwork from management and associates by building a culture derived from Applebee’s Vision.
B. Is guest focused and promotes the team to be.
C. Completes all assignments and duties properly and on schedule.
D. Demonstrates strong organizational skills
E. Completes all assignments and duties properly and on schedule.
F. Develops goals and action plans for personal/professional growth.
G. Provides a role model for managers and associates.
H. Exhibits a professional image.
I. Is a subject matter expert on all store related technology.
Prior management experience in a similar organization, preferably a college graduate with a two or four year degree in business or hospitality management. Has successfully demonstrated leadership abilities as evaluated by current GM/AD/VP and hourly associates and the business acumen to operate successfully a high volume business
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