What are the responsibilities and job description for the Bilingual Customer Service Representative - Tempe, AZ position at AppleOne?
Hiring Bilingual Customer Service Representatives for a Large Financial Services Company in the U.S. This is a hybrid role based in Tempe, AZ.
• Location: Tempe, AZ 85281
• Pay rate: $21.76
• Shift: Between 8 am-6 pm
• Workdays: Monday- Friday with a monthly Saturday rotation.
• Work mode: Hybrid.
• Anticipated duration: 6 Months with possible extension/ conversion.
Job Overview:
You will play a vital role in supporting our customer service initiatives while actively seeking opportunities to enhance our processes. This role involves performing moderately complex customer support tasks, interacting with clients in both English and Spanish and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities:
• Provide outstanding customer service to clients in both English and Spanish, addressing inquiries and resolving issues promptly and professionally.
• Proactively identify opportunities for process improvement and contribute to enhancing efficiency and customer satisfaction.
• Receive direction from supervisors and escalate non-routine questions or issues as necessary to ensure timely resolution.
• Collaborate with internal stakeholders to obtain and communicate relevant information to clients.
• Maintain accurate records of customer interactions and transactions using designated systems and tools.
Required Qualifications:
• 2 years of experience in customer service, financial services, or contact center support, or equivalent.
• Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Strong interpersonal skills and the ability to effectively interact with clients from diverse backgrounds.
• Demonstrated ability to handle moderately complex customer inquiries and resolve issues in a timely and efficient manner.
Additional Skills:
• Experience in inbound and outbound customer service activities.
• Sales experience or aptitude.
• Ability to adapt to a fast-paced and dynamic work environment.
**Please ensure your resume accurately reflects the experience and qualifications you have for this role.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• Location: Tempe, AZ 85281
• Pay rate: $21.76
• Shift: Between 8 am-6 pm
• Workdays: Monday- Friday with a monthly Saturday rotation.
• Work mode: Hybrid.
• Anticipated duration: 6 Months with possible extension/ conversion.
Job Overview:
You will play a vital role in supporting our customer service initiatives while actively seeking opportunities to enhance our processes. This role involves performing moderately complex customer support tasks, interacting with clients in both English and Spanish and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities:
• Provide outstanding customer service to clients in both English and Spanish, addressing inquiries and resolving issues promptly and professionally.
• Proactively identify opportunities for process improvement and contribute to enhancing efficiency and customer satisfaction.
• Receive direction from supervisors and escalate non-routine questions or issues as necessary to ensure timely resolution.
• Collaborate with internal stakeholders to obtain and communicate relevant information to clients.
• Maintain accurate records of customer interactions and transactions using designated systems and tools.
Required Qualifications:
• 2 years of experience in customer service, financial services, or contact center support, or equivalent.
• Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Strong interpersonal skills and the ability to effectively interact with clients from diverse backgrounds.
• Demonstrated ability to handle moderately complex customer inquiries and resolve issues in a timely and efficient manner.
Additional Skills:
• Experience in inbound and outbound customer service activities.
• Sales experience or aptitude.
• Ability to adapt to a fast-paced and dynamic work environment.
**Please ensure your resume accurately reflects the experience and qualifications you have for this role.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Salary : $45,300
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