What are the responsibilities and job description for the Customer Service Rep. position at AppleOne?
About Us :
Join our dynamic team and make a real impact! As a Customer Service Representative, you'll be at the heart of our operations, ensuring smooth order processing and exceptional customer interactions.
This is a fantastic opportunity to gain experience in a supportive environment with opportunities to grow and shine.
Key Responsibilities :
Order Management :
Handle order entry, tracking, invoicing, and RGAs (Returns, Goods, Adjustments) for distributed products.
Customer Support : Respond to calls and inquiries about products, complaints, and requests. Direct calls to the appropriate departments.
Communication : Relay information to the operations team to ensure seamless order fulfillment and service.
Sales Support :
Initiate calls to new and existing customers to cross-sell or upsell products, and follow up on key accounts and orders.
Technical Assistance : Address technical questions related to products and manage order entries for assigned key accounts.
What We’re Looking For :
Experience :
Prior customer service or sales experience is a plus.
Skills : Strong verbal communication, professional demeanor, and problem-solving abilities.
Tech-Savvy :
Basic computer skills including email, MS Excel, and Word.
Attention to Detail : Ability to spot potential issues and handle challenging conversations with composure.
Why You’ll Love Working Here :
Supportive Team : Work with a friendly and dedicated team that values your contributions.
Growth Opportunities : Gain valuable experience and advance your career in a thriving company.
Positive Environment : Enjoy a role that combines customer service with sales, offering variety and challenge.
Ready to Make a Difference?
Apply today and become a key player in our customer service team!
EEO / AA Employer / Vet / Disabled
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills
Customer Service Specialist, Sales Assistant, Account Manager, Order Entry, Call Center
Spanish or Mandarin a plus!
