Customer Service Representative

Customer Service Representative
Full - time - Direct Hire
Location - Export, PA

Our client is a leading company dedicated to providing exceptional products and services to our valued customers. They are committed to delivering top-notch customer experiences, and believe that their success lies in their talented team of professionals. As they continue to grow, they are seeking a skilled and enthusiastic Customer Service Representative to join their dynamic team.

Customer Service Rep Job Description:
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued clientele. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional support across various communication channels, including phone, email, and live chat. Your primary responsibilities will include:

• Assisting customers in a professional and friendly manner, addressing their questions, concerns, and inquiries promptly and accurately.
• Providing product information, troubleshooting assistance, and technical support to customers.
• Managing and documenting customer interactions and ensuring all necessary details are accurately recorded in our CRM system.
• Collaborating closely with other teams, such as Sales and Technical Support, to resolve complex customer issues and ensure a seamless customer experience.
• Proactively identifying opportunities to enhance customer satisfaction and loyalty by providing personalized recommendations, suggestions, and solutions.
• Staying up to date with product knowledge and industry trends to effectively address customer needs and inquiries.
• Contributing to the continuous improvement of our customer service processes and procedures.
• Adhering to established performance metrics, including response times, customer satisfaction ratings, and productivity targets.

Customer Service Rep Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle customer complaints and difficult situations with professionalism and empathy.
• Proficiency in using CRM software and other relevant tools.
• Exceptional organizational skills with a keen attention to detail.
• Ability to multitask and prioritize workload effectively.
• Positive attitude, team player, and willingness to go the extra mile to ensure customer satisfaction.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Customer Service Rep Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive Benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Paid time off and vacation days.
• Professional development opportunities and ongoing training.
• Friendly and inclusive work environment with a supportive team.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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