Inbound Call Center Representative

Call Center Agent

We are seeking motivated individuals to join our team as Inbound Call Center Representatives specializing in class action cases.

As a vital part of our organization, you will be responsible for handling incoming calls related to class action lawsuits, providing exceptional customer service, and assisting callers with their inquiries and claims.

This role requires excellent communication skills, attention to detail, and a commitment to ensuring positive customer experiences.

Key Responsibilities :

Handle inbound calls from potential class members regarding class action lawsuits

Provide accurate information about the class action, including eligibility criteria, deadlines, and required documentation.

Assist callers with the claims process, guiding them through necessary steps and answering any questions or concerns they may have.

Maintain thorough and accurate records of all interactions with callers, including notes on inquiries, claim submissions, and resolutions.

Follow up with callers as needed to provide updates on their claims or to request additional information.

Collaborate with internal teams, including legal and administrative staff, to ensure timely and accurate resolution of caller inquiries and claims.

Adhere to all company policies and procedures, as well as legal and regulatory requirements, in handling class action cases and sensitive customer information.

Strive to meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.

Requirements :

High school diploma or equivalent; college degree preferred.

Previous experience in a customer service or call center role preferred.

Strong communication skills, both verbal and written, with a professional and courteous phone manner.

Excellent problem-solving abilities and attention to detail.

Ability to multitask and work effectively in a fast-paced environment.

Proficiency in basic computer skills and familiarity with call center software and systems.

Ability to empathize with callers and demonstrate patience and understanding in addressing their concerns.

Flexibility to work assigned shifts, including evenings, weekends, and holidays as needed.

Benefits :

Competitive hourly wage

Comprehensive training program

Opportunities for career advancement

Health, dental, and vision insurance options

Paid time off and holiday pay

401(k) retirement plan with company match

Increased hourly pay for Bilingual speakers!

Join our team and be a part of making a difference in the lives of consumers through class action litigation! Apply today to become an Inbound Call Center Representative specializing in class action cases.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

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