Help Desk Analyst

About Us: Innovating to solve real-world problems

At Applied Insight, we leave no stone unturned in solving our customers’ technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation.

On joining the AI team, you’ll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. It’s vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential.

A day in the life (just a few of the things you may do on any given day):

• Create mail enabled user accounts
• Determine Exchange Mailbox database assignments
• Create users’ home directories with appropriate permissions
• Assist with registration of users Common Access Card (CAC)
• Modify a user’s account permissions
• Add user’s accounts to Distribution/Security Groups
• Create new Distribution/Security Groups – possibly mail enabled
• Modify Group Permissions on User Folders
• Create and modify Shared Mailboxes
• Assign permissions to allow users access to the shared mailbox
• Disable a shared mailbox ability to log on
• Create a new Exchange Public Folder (i.e. Unit Calendar, bulletin board, etc…)
• Assign permissions to Exchange Public Folders
• Assist users in the configuration of MS Outlook
• Edit the mail profiles through the control panel
• Disable CAC requirement for logon
• Reset user’s password
• Rebuild user profiles
• Scan .pst files
• Utilize Remedy to submit, modify, resolve, and close requests for assistance
• Ability to assist members with configuring different types of authorized Cell Phones and Devices

What we are expecting from you (i.e. the qualifications you must have):

• Minimum 1+ years of IT experience providing IT systems/network technical support.
• Experience in Windows XP Professional/Vista, TCP/IP, DNS, Local Area Networking, Printer, Fax, VOIP and Scanner setup and troubleshooting.
• Have an understanding of the differences between Security and Distribution Groups
• Have an understanding of Domain Local, Universal and Global GroupsHave a working knowledge of the use of a .pst file and how to fix problems with .pst’s
• Remedy ticketing experience.
• Strong customer service skills
• Ability to communicate with both technical and non-technical audiences.
• Work effectively in a team environment.
• 4-6 years of experience overall
• US Citizenship
• Secret clearance

What we will provide in return: Excellent compensation and amazing benefits

• Multiple health insurance options from CareFirst BCBS which include a PPO plan with ZERO deductibles and an HSA plan.
• 401k Immediate Vesting. Company matches 100% of the first 3% contributed and 50% of the next 2% contributed.
• Fully paid long-term disability, short-term disability, and life insurance.
• Flexible Spending Account options.
• Generous paid time off that includes one bucket of leave to use how the employee sees fit; no separate holiday, sick, or vacation.
• Flexible work schedules with the ability to bank extra hours for additional time off.
• Semi-Annual bonuses for hours worked 'over standard'.
• Government shutdown protection where employees don't have to use leave for up to 3 days out of the year for inclement weather or budget issues.
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools the need to achieve success and grow their career. 
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs and collaborative learning sessions. 
• A collaborative environment that fosters communication and an open door policy.

 www.applied-insight.com.  EEO/AA including Vets and Disabled.