What are the responsibilities and job description for the Customer Support Technician II (T2) position at Applied Materials?
Key Responsibilities
Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform established BKM's. Follows all IP guidelines.
Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
* Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities
Business Expertise
* Understands how the assigned duties relate to others in the team and how the team integrates with others
Leadership
* Has no supervisory responsibilities
Problem Solving
* Uses standard operating procedures or scientific methods to guide own work and solve standard problems
Impact
* Impacts own work
Interpersonal Skills
* Uses communication skills to exchange information
Qualifications
Education:
Associate's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Travel:
No
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform established BKM's. Follows all IP guidelines.
Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
* Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities
Business Expertise
* Understands how the assigned duties relate to others in the team and how the team integrates with others
Leadership
* Has no supervisory responsibilities
Problem Solving
* Uses standard operating procedures or scientific methods to guide own work and solve standard problems
Impact
* Impacts own work
Interpersonal Skills
* Uses communication skills to exchange information
Qualifications
Education:
Associate's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Travel:
No
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Recommended Skills
- Analytical
- Communication
- Corrective Maintenance
- Customer Service
- Interpersonal Skills
- Leadership
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