What are the responsibilities and job description for the Complaint Evaluation Technician position at Applied Medical?
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Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has been developing and manufacturing advanced surgical technologies for nearly 30 years, and has earned a strong reputation in healthcare. Our dedication to delivering the highest quality products and unique business positioning provides our team members with the unique ability to contribute in a larger capacity than is possible in typical positions.
The Complaint Evaluation Technician will support activities related to the safety and quality of Applied's medical devices through the analysis of customer complaint information. The team member is responsible for participating in the investigation of customer complaint events and the associated product to determine the root cause and suggest appropriate corrective/preventive actions. Must be capable of working within a team environment, striving to meet or exceed customer expectations, and committing to continuous improvements in quality.
Position Description
As a Complaint Evaluation Technician, you will be responsible for working within the framework of a team and performing the following activities:
- Investigate and analyze medical device complaints
- Review details surrounding customer complaint event and initiate further inquiries as necessary to obtain a clear understanding of the situation
- Evaluate product returned by the customer to determine design and/or manufacturing non-conformances, use errors, or other conclusions related to the event
- Use root cause analysis and failure analysis techniques to investigate, assess, and reach conclusions
- Perform device testing in accordance with pre-approved protocols/test methods and data recording requirements
- Propose corrections, corrective actions and/or preventative actions, as necessary
- Compose detailed reports to document results from the investigation
- Incorporate risk management into evaluations, ensuring patient and user risk is minimized and acceptable
- Ensure timeliness and appropriate thoroughness of evaluations
- Execute test protocols and reports, conduct various testing, collect and analyze data and trends
- Assist project engineers to meet due dates, complete milestones and day-to-day engineering tasks
Position Requirements
- This position requires the following skills and attributes:
- Ability to work independently and as part of a team
- Analytical, meticulous and detail oriented
- Assertive and not afraid to ask questions
- Good oral and written communication presentation skills
- Friendly, good attitude, customer service oriented
- Able to multi-task, organize, and prioritize
- Good technical writing skills
- Ability to analyze, using statistical techniques when applicable, and present data regarding products, projects, and quality
Preferred
The following skills and attributes are preferred:
- High School graduate, or equivalent technical experience
- Experience conducting failure investigations, reliability testing, and/or performing failure analysis leading to root cause and corrective/preventive actions
Benefits
- Training and mentorship with ongoing learning and development courses
- On-campus wellness activities
- Comprehensive medical and dental and vision coverage
- Education reimbursement program
- 401(k) program with discretionary employer match
- Generous vacation accrual and paid holiday schedule
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
