911 Dispatcher Supervisor

Job Overview
This position serves under the general supervision of the Fire Chief. This position is responsible for the day-to-day operation of the 911 Communication Center. The 9-1-1 Dispatch Supervisor also directs and supervise subordinate staff, including assigning and delegating work projects; scheduling employees to ensure proper staffing levels are maintained; performance management including evaluating work performance; coaching, mentoring and/or implementing corrective action for performance and conduct issues. This position will require participation in advanced management training courses and customer service improvement workshops.
Key Responsibilities/Accountabilities:

• Performs all key tasks and duties of the Communications Dispatcher
• Supervises Dispatch personnel and plans work assignments to ensure that the Agency's service and production expectations are achieved
• Evaluates shift operations through personal observation of dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate
• Works proactively with staff to resolve performance or personnel issues at the lowest level
• Conducts employee evaluations, reviews and approve s employee timesheets, and investigates and resolves complaints or problems
• Identifies issues and implements basic corrective actions including oral counseling and oral warnings; discusses need for further corrective action with Operations Manager and/or Human Resources Manager as appropriate
• Coordinates major incidents to ensure that proper notifications are made; assists in call handling if necessary and coordinates with Incident Command
• Stays regularly aware of employee actions and behavior for signs of stress, coping and general emotional well-being; specifically watches for these signs during or any time after high stress and major incidents
• Responds to law enforcement requests for information, monitors several public safety authorities to coordinate dispatching of services between two or more agencies
• Ensures technical equipment is properly maintained regularly serviced and fully functional
• Reviews Police/Fire/EMS calls for compliance to protocol, citizen evaluation surveys, etc
• Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as investigations, inquiries, or preparation of documents for court purposes including CAD reports, ANI/ALI reports, etc
• In case of emergency or other necessity, transfers Operations to and sets up the Dispatch Operations backup center and shuts down dispatch activities
• Execution of all implementation plans to meet customer requirements
• Provide effective supervision and technical assistance to all personnel connected with maintenance and repair activities
• Promote a management team approach to Department of Emergency Services (DES) maintenance projects
• Initiate and approve requisitions for supplies and equipment
• Issue written and oral directions to all Dispatchers
• Comply with all Company policies and procedures
• Other duties as assigned

Basic Qualifications:
Applicant must a high school diploma or equivalent and a Valid California Class C Driver's License. Must be able to work cooperatively with subordinates, peers, and supervisors. Must maintain certification in Emergency Medical Dispatcher, Emergency Fire Dispatching, and Emergency Police Dispatching, Emergency Dispatcher Quality Assurance, Pro Q/A Certifications, and Hold a current CPR Card.
Experience:

• Minimum of 3 years' experience as a 911 or Police/Fire dispatcher
• Must be familiar with Fire Manager Software
• Capable of reviewing and analyzing data and information concerning Emergency Medical Dispatching
• Knowledge of CLETS activities

WORKING CONDITIONS
Perform multiple tasks in a climate-controlled atmosphere. May spend long hours at a personal computing station/dispatch console, which requires frequent sitting. Work 12-hour shifts and occasionally longer as situation requires, either days or nights as assigned/ Communicate with the public frequently using the telephone and/or in person. Occasional travel required within Fort Irwin.
PHYSICAL FACTORS:
The following terms are used to describe the percent of time spent performing the physical factors below: occasionally (1%-33%); frequently (34%-66%); continuously (67%-100%).
Standing: occasionally Moving: occasionally
Stooping: occasionally Reaching: frequently
Pulling: occasionally Balancing: occasionally
Walking: occasionally Bending: occasionally
Twisting: occasionally Stretching: occasionally
Climbing: occasionally Kneeling: occasionally
Lifting: occasionally Pushing: occasionally
Crouching: occasionally Crawling: occasionally
EQUIPMENT/TOOLS USED:
Two-way radios, telephone, computers, printers, maps, log books, manuals, intercoms, filing cabinets, staplers, hole punches, battery chargers for handheld radios. OTHER WORK-
RELATED DUTIES AS MAY BE ASSIGNED:
The foregoing statement of qualification and representative work performed is only by way of illustration of the experience and ability required for the work and is not any limitation or description of the scope of the work assignments, which may be required of this job. The applicant may be required to demonstrate competency in above listed areas prior to employment. Applicant will be subject to drug screening procedures.

Job Type: Full-time

Work Location: Multiple Locations