Meter Operations Supervisor - Water/Wastewater Utility

At Aqua, a subsidiary of Essential Utilities, Inc., we know that water is a precious resource – one that plays a critical role in sustaining life. That’s why we take seriously our mission: protecting and providing Earth’s most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve. Together, the women and men of Aqua, a subsidiary of Essential Utilities, Inc. serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference! We are hiring for our Meter Operations Supervisor to join our team on a full-time, direct basis! This person will manage / direct employees on the installation, maintenance, and reading of the Company’s residential & commercial metering systems throughout NC. This person also manages Aqua North Carolina’s Cross Connection Control Program, Sewer Service Audit Program, Leak Detection Notification Program, and Utility Locate Program. ESSENTIAL DUTIES: Supervise Meter Operations activities, including the scheduling of monthly readings of meters as well as the installation, servicing, and testing of all meters (5/8” through 10”). Interview, hire, set performance standards, and manage performance in accordance with all applicable HR policies & procedures in order to creates an energized work environment that fosters an atmosphere that enables employee trust & engagement; this includes inspiring confidence and motivating others to perform at their best, as well as developing / coaching staff while effectively addressing performance issues. Oversee and ensure high customer service levels are maintained by the field team in accordance with Company objectives. Work closely with local divisions, ACO, Legal, New Business, Cross Connection Control, and Technical Services to assist with appointment scheduling, service order generation, account inquiries / trouble shooting, order status updates, and cancellations. Coordinate with New Business Inspectors to ensure the timely installation of new services and completion of renovations and/or repairs on existing services. Schedule, train, and supervise field service personnel while ensuring that Aqua’s safety policies & procedures are followed. Monitor the activities of contracted Installers, Meter Readers, and Utility Location vendors; this includes ensuring that project-specific activities, deliverables, and timelines are followed; this also involves addressing all account and/or customer-related issues, reviewing SOP’s & training requirements, and the transfer of materials & inventory. Resolve elevated issues and concerns; this involves investigating accounts, trouble-shooting systems issues, and investigating service orders (as needed). Support the purpose and policy of the Company’s Cross Connection Control requirements in accordance with federal and state Safe Drinking Water Act regulations. Manage ancillary programs, including the Sewer Service Audit Program, the Leak Detection Notification Program, and the Utility Locate Program. Perform other related activities, as assigned. QUALIFICATIONS: High School Diploma (or equivalent) is required; Bachelor's degree is preferred. Completion of college coursework in Engineering, Environmental Science, Construction Management, Business Management, or a related field is preferred. 3 years of professional experience working in water utility system operations. ASSE Backflow Prevention Assembly Tester Certification is required (we will consider candidates with the ability to achieve it within 24 months of job acceptance). A Valid U.S. Driver's License. KNOWLEDGE, SKILLS, AND ABILITIES: Strong organizational and leadership skills are essential with the ability to manage multiple people and priorities simultaneously. Excellent interpersonal skills with the ability to effectively conduct business with internal & external customers, contractors, utility companies, and government authorities (Municipal, County, & State); this person will be expected to represent our Company with a professional presence. Proficiency with Microsoft Office applications as well as other business-oriented computer programs; this person will receive training to utilize Aqua’s Customer Information System (Banner), SAP, Qlik, AMRA, and ASOA to resolve escalated issues & problems. Must be able to articulate technical information (from GIS plans, plates and tap cards) to field personnel. A Team Player demeanor with the ability to work effectively and multi-task in a team-fostered environment. WORKING CONDITIONS / PHYSICAL DEMANDS: May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and /or poor ventilation atmospheric conditions. Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable). Will be expected to serve On-Call during emergency events. COVID-19 Vaccination Requirements Seasonal employees / Summer internships are excluded from these requirements, however vaccinations are preferred. Essential Utilities and its subsidiaries, including Aqua, Delta, and Peoples Natural Gas, require new hires to be fully vaccinated against COVID-19, where allowable under the law. Proof of vaccination must be provided prior to your first day of employment. If you are unable to be fully vaccinated due to a medical or religious exemption, you will be required to apply for an exemption on your first day of employment with Essential Utilities. As part of the process, you will be required to provide information and/or documentation to Human Resources about the reason(s) you cannot be vaccinated. If your request for an exemption is not approved, then your employment may be terminated. Aqua, a subsidiary of Essential Utilities, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua, a subsidiary of Essential Utilities, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).