Receptionist

Job Title: Receptionist

Department: Aquascape Construction

Reports to: Local Market Manager

Type of position: Hourly

FLSA Status: Non-exempt

The Receptionist is responsible for greeting visitors to the Aquascape corporate office, answering phones and doing administrative work for local market team. This position is responsible for providing superior customer service ensuring that all customers have a positive first impression.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reception/Hospitality

• Greet all visitors
• Answer phone calls coming in on general corporate line(s) as needed
• Monitor and redirect emails coming into the aquascapeinc.com general email box
• Contact employee that they have a visitor, escort guest to proper meeting area when necessary
• Follow company procedures for visitors to the building, including visitor check-in procedures and providing visitor name badges, temperature checks if warranted
• Offer visitors water or coffee, as appropriate
• Maintain cleanliness of reception area
• Work with retail store manager to coordinate decorating of reception area and retail store for seasons/holidays

Administrative support

• Sort, deliver and meter mail, as requested
• File
• Schedule consultations
• Enter orders in Epicor ERP computer system
• Send emails and respond to email inquiries
• Assist in scheduling material purchases with rock and mulch vendors, as needed
• Assist in tracking inventory and completing inventory reconciliations
• Assist with Construction Department employee expense reports

Customer Care

• Make follow up customer satisfaction calls after service and construction installs
• Respond to customer questions and concerns with speed and professionalism
• Provide world-class customer service to customers on the phone

OTHER DUTIES AND RESPONSIBILITIES

• Perform other duties as assigned
• Participate in company events, including but not limited to Pondemonium and Water Garden Weekend

REQUIRED EDUCATION/EXPERIENCE/PROFICIENCIES

• Ability to work independently, multi-task and follow-up with others when required
• Basic computer skills – Excel, Word, Outlook, Power Point
• Friendly outgoing personality

PREFERRED EDUCATION/EXPERIENCE

• 18 years or older
• Physical activity requiring bending, reaching, pushing, pulling, walking, and standing as necessary throughout the day
• A love for people, nature, water, animals, fish, plants, gardening and being a part of an amazing team

Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint Charles, IL 60174: Reliably commute or planning to relocate before starting work (Required)

Experience:

• basic computer skills: 1 year (Preferred)

Work Location: One location