What are the responsibilities and job description for the IT Support Technician position at Aramsco?
Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
Working closely with and under the direction of the Director, Infrastructure Services, the Desktop Support Technician is responsible for installation, configuration, and support activities for Aramsco’s IT end user systems and peripherals. This includes laptops, desktops, mobile devices, printers, communication services and other supporting IT infrastructure. This position, which plays a critical role within the IT team, works closely with the business community and the other members of the IT team bringing forward opportunities to leverage technology to better secure, support and grow the business.
Primary Duties and Responsibilities
- Responsible for Level 1 support activities for company desktops, laptops, mobile devices, and peripherals in a Windows 10 / Microsoft 365 environment. This includes installing, diagnosing, repairing, maintaining, and upgrading equipment.
- Works directly with end users to troubleshoot and resolve user questions/issues with standard applications including MS Office, web browsers, Adobe, & Cisco Jabber. User interactions can take place over the phone, via remote control tools or face-to-face.
- Works directly with end users to troubleshoot and resolve user questions/issues with pc’s, peripherals, video conferencing, mobile devices, and other desktop hardware.
- Accepts and works on assigned service desk tickets. Completes timely updates, transfers, escalations, and resolutions in Aramsco’s ticket management system. Provides timely status updates back to requester with appropriate resolution actions.
- Completes required employee on/off boarding activities. Configures, images, and deploys hardware equipment that meets end user requirements. Ensures that the IT asset management system is properly updated.
- Quickly identifies, responds, and helps mitigate issues related to potential phishing attacks, malware, spyware, and other malicious activity. Escalates identified issues or concerns as per established procedures.
- Performs assigned activities to help quickly and seamlessly integrate newly acquired organizations into the Aramsco operations.
- Proactively utilizes vendor knowledge bases, support forums and other sources to help research and resolve identified issues and/or prevent future problems.
Qualifications/ Skills
Benefits (Full-Time Employees):
- Health/Vision/Dental insurance.
- Paid vacation.
- Paid holidays.
- 401(k) with employer matching.
- Life insurance is provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
https://youtu.be/i7z7U7CB4dE
Salary : $40,800 - $51,700
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