Operations Business Analyst I - Personal Lines

Under minimal supervision, assist with the analysis, requirements, testing and implementation of Operation initiatives. Represents Operations on projects and initiatives which may cross operational areas or cross the organization. The Business Analyst I is highly proficient in the processes and procedures across one or more lines of business and transactional systems, and is a subject matter expert for specific areas of responsibility. The Business Analyst I is a resource who provides subject matter expertise to conduct root cause analysis, problem resolution, and continuous process improvements. The ideal candidate understands end-to-end processes and can identify system and process anomalies; escalating issues appropriately. Concentrates efforts on shifting priorities as needed exhibiting high energy and a positive outlook. Research, test and implement solutions to technical or operational problems or procedures. Initiate and test, in concert with team members, system changes as well as produce requirements that result from need, policy change or new products or programs. Represents Operations during requirements and testing of new or existing system or vendor functionality or analysis of system problems. Is available as an ongoing resource for questions in their peer group Analyze workflows and suggest process improvements for job related procedures Escalates system and procedural anomalies timely and appropriately while, participating in the solution. Documents and maintains procedures; responsible for changes and updates as needed. Act as Subject Matter Expert for specific areas of responsibility on projects. Tests and maintains current workflow documentation and procedures for areas of responsibility. Identify individual training needs for themselves and others and initiate training as appropriate. Actively participates and/or collaborate in assignments and activities to ensure a successful outcome, providing meaningful input as related to their area of expertise. Partners with the leadership team as a business technical resource. Perform other related work as required or requested by Manager or designee. Requirements: Associates/Bachelors degree preferred but not required. Property and Casualty insurance a plus Some work experience in an Operations/Call Center environment needed Some experience in writing requirements and testing preferred Strong organizational skills and attention to detail needed