Position Description: General Manager

Reports To: District Manager

Purpose:

Manage an Arby’s restaurant to provide exceptional guest service and the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.

Top 5 Responsibilities:

1. Be fully staffed with the friendliest, most positive, and eager to help people.
2. Ensure an effective work schedule, designed to build sales, that is written by 5pm on Wednesday and posted Thursday by 5pm each week.
3. Every guest leaves happy and all complaints are resolved. Train, trust and empower team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service.
4. Responsible for the safety and security of all Arby’s employees, guests and vendors.
5. Attain the restaurant’s Annual Operating Plan.

Other Responsibilities:

• Ensure consistent delivery of safe food on every shift by enforcing Arby’s Safety First execution.
• Ensure consistent execution of Systems to maintain a clean, organized restaurant, prepared to deliver on our Brand Purpose.
• Purchase food, beverages and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality. Maintain high standards by operating in accordance with established performance, profits and operating standards as outlined in the OSM.
• Use SMTP, AMTP and LEAD effectively to develop and prepare team members and managers for growth opportunities. Identify and train shift managers.
• Demonstrate good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
• Ensure all marketing plans are executed on time and accurately to build repeat guest visits, including approved Local Store Marketing.
• Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives. Create a team atmosphere that is focused on Inspiring Smiles with our guests and team members.
• Responsible for training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data.
• Complete Simi-annually performance appraisals for all team members, shift managers and assistant managers.
• Responsible for administrative requirements and execution of all procedural guidelines.

Education / Experience:

• Preferred: 1 year of experience as a manager in the restaurant or retail industries.

Note: The General Manager position is based on a 45-hour work week. General Managers must have reliable transportation to meet designated position requirements.