Help Desk Support Technician

Help Desk Support Technician

Are you an Information Technology (IT) Professional looking for a great company to join? Do you have solid IT skills and want to be a part energetic team? If so, DRM, Inc d/b/a Arby's is the right place for you! DRM is currently looking for a Help Desk Support Technician to join the IT Department at the Corporate Office in Omaha, NE.

DRM, Inc. d/b/a Arby’s is an Omaha based company that owns and operates 97 Arby’s quick service restaurants in a six-state region including Nebraska, Iowa, Wisconsin, Illinois, Missouri, Minnesota. DRM provides the atmosphere, the flexibility and the opportunity for learning and growing by incorporating Arby’s Core Values of Dream Big, Work Hard, Get it Done, Play Fair, Have Fun and Make a Difference, into our daily lives.  

The Help Desk Support Technician will be responsible for first-level support services and technology-related tasks within the company. This position will be the first and central point of contact for all service events related to the IT environment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic knowledge of networking fundamentals and topologies.
• Solid work ethic, strong problem-solving skills and strong planning/organizing skills.
• Strong communication (written and verbal) and interpersonal skills.
• Ability to travel as needed to support IT changes, store/manager education and new store openings. (up to 10% travel) -Ability to work non-standard hours during project implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide in-house computer and network deployment, support, related to software and hardware to the Corporate Office and store locations.
• Manage end user access and permissions.
• Troubleshoot and resolve system issues over the phone within the office and store locations.
• Configure, install, and troubleshoot any of the following as part of support: networking equipment, workstations, various software, printers, and other commercial IT solutions,
• Coordinate with vendors as needed for installing, configuring, or replacing IT equipment and solutions.
• Conduct informal training with end users as needed, for newly implemented solutions.
• Act as an escalation point for system issues and facilitate internal communications as needed.
• Participation in an afterhours emergency support call rotation (normally 1 week per month)
• Prepare, update, and maintain documentation for systems, processes, and operational procedures.
• Support ticket entry follow-up and updates within the ticket tracking system.

EDUCATION and/or EXPERIENCE:

• Associate Degree in Computer Science, Computer Engineering, Information Systems or equivalent helpful, but not required.
• 1 years of experience working within a help desk environment helpful.

DRM, Inc. offers great benefits: Paid Time Off, Medical, Sabbatical, Dental, Vision, 401k Savings Plan, Company-paid Life Insurance, LTD Insurance, Arby’s Meal Discounts, Years of Service Program, Bonus Opportunities, and Smart-Casual Work Attire!

DRM, Inc. d/b/a Arby’s 5324 N. 134th Ave Omaha, NE 68164