Inside Sales Rep - Printing Services (Clawson, MI)
We are looking for an experienced Inside Sales Representative to join our team. This position involves taking incoming calls, booking sales appointments for field sales if needed, and processing incoming sales inquiries through our proprietary online portal. The Inside Sales Representative will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. We experience an extremely high call volume, so it’s important to maximize your time on the phone before moving on to the next caller. In the future, this position might include outgoing calls as well.
These are the exciting things you get to do:
- Answer phone inquiries for customers and understand product/service needs, translating them into orders of print or graphic design services
- Make outbound phone calls to current and prospective customers to introduce ARC and identify business opportunities to deliver print or graphics design solutions
- Upsell new services/products to clients by recommending appropriate services/products to complement and service customer needs
- Process online inquiries and update the CRM system to reflect the new status for each client
- Inform customers of alternative solutions
- Respond swiftly and courteously to customer complaints or inquiries
- Capture customer information, including addresses and phone numbers, for future follow-up and capture into the Hubspot CRM tool
- Adjust your sales presentation based on success/fail averages
- Build rapport with customers through friendly, engaging communication
- Follow the company’s sales process leveraging sales best practices – empathetic listening, developing a personal connection with prospects, doing excellent discovery, identifying urgent pain, confirming budget and decision-making processes, providing web-based solution demos, preparing and delivering proposals, negotiating and closing deals.
These are the attributes we are looking for:
- High school diploma or equivalent required
- 1 years’ inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Familiarity with Microsoft Office applications
- Knowledge of Hubspot CRM a plus
- A proven track record of successful sales experience preferred
This is what we have to offer:
• Excellent Company support and resources
• Competitive compensation of up to $45K/year
• Excellent Company Reputation because we consistently receive 5-star customer reviews
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching
• Employee Stock Purchase Plan allows you to acquireARC stock on the NYSE at 15% BELOW street value
- A management team that supports you and wants to see you be successful
• Culture of caring for our employees
Great Company Culture
We have great cultural fit and are looking for similar: We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.
To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.