What are the responsibilities and job description for the Team Leader position at Arc of Anchorage.?
$500 Hiring Bonus
Four Weeks Paid Time Off Starting the First Year.
Summary of Job Functions:
The Team Leader oversees the Community Living Services Team to which they are assigned. This position is responsible for the daily operation of the program by efficiently managing its resources with results that are aligned with the personal outcomes of the individuals served. Responsibilities include supervision of staff and shift scheduling. The Team Leader assists with specific consumer needs, which may include skills training, appointments, and recreational activities. The Team Leader promotes community integration and assures that the consumers can achieve their personal goals through participation in community living and other ancillary services. This position ensures that new Case Managers get the training to be efficient in all their duties.
Essential Job Functions:
- Ensures all CLS services adhere to the Arc’s Mission Statement and Value Guiding Service Standards, federal, state, local, and grant standards.
- Assists APD/PD with selecting, training, and mentoring Case Managers.
- Promotes staff professionalism through professional example, direction, and support by communicating performance expectations. Assures that staff observes policies and procedures consistently.
- Assists in developing a work environment that promotes personal and professional growth and teamwork.
- Responsible for training and supervision of Case Managers and other assigned staff with outcomes of demonstrated competency in all identified areas
- Accountable for the development and management of a system that identifies vacancies and works to meet all staffing needs
- Responsible for managing the resources of the program to ensure services provided are within budget constraints
- Prepares and submits written reports as requested
- Responsible for sharing in an on-call system to provide support to direct care staff and individuals receiving services
- Makes reports in cases of known or suspected abuse and neglect under Alaska Statutes and The Arc of Anchorage Abuse/Neglect Policies
- Coordinates with agency licensing personnel for initial and annual licensing of Foster Care and Assisted Living Homes
- Assures placements are appropriate by agency standards and procedures, and licensing regulations
- Assures ongoing compliance with licensing regulations and HUD requirements
- Refers and assists individuals/families to appropriate community services
- Develops and write each person's Habilitation Plan as needed
- Performs monthly checks of each residence and assigned vehicle to ensure they are in good condition and maintenance schedules as followed
- May provide direct support services as needed
- Assists with identifying and developing areas for improvement.
- Provides conflict resolution, mediation, and problem-solving assistance to case managers.
- Ability to communicate effectively in oral and written forms with individuals, families, agency personnel, and other stakeholders consumers, families, significant others, coworkers, supervisors, other service agencies, and the community.
- Participates in and facilitates training, in-services, and staff meetings.
Knowledge, Skills, and Abilities:
- Ability to communicate openly and effectively, verbally and in writing
- Ability to establish and maintain effective positive working relationships with individuals, families, and agency personnel
- Participates as a team member working towards common goals, developing its member's skills, and commitment to continuous improvement
- Skill in examining and reengineering operations and procedures, developing and implementing new strategies
- Knowledge of community social service agencies and programs
- Ability to maintain confidentiality, demonstrate discretion and integrity
- Exhibits the ability to exercise patience, understanding, and concern for each individual's health, growth, safety, and enjoyment of life
- Demonstrates skill in supporting individuals through crises as well as circumstances of day-to-day life
Education and Experience:
- High School Diploma or GED required. Associate degree in Human Services preferred.
- Two years of previous social services work experience with case management responsibilities required
- One year of management or supervisory experience required
- One year in the field of developmental disabilities required
- Intermediate experience level computer use and experience with Microsoft Office
Required Licenses, Clearances & Training:
- Background checks as defined by licensing agencies.
- Current TB test/clearance
- Pass mandatory agency training (Corporate Compliance, Mandatory Reporting, CPR, etc.)
Equipment Use:
- Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office-related devices.
Working Conditions:
- This job operates in a professional office environment.
- This job is performed under minimal temperature variations and in a generally hazard-free environment.
- At times may work in agency Group Homes or in the community
Physical Demands:
- Ability to move about
- Must be physically able to evacuate individuals in the event of an emergency
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Communication skills using the English spoken word
- Ability to see within normal parameters
- Ability to hear within normal range
- Ability to assist in Group Homes as needed and physical ability to provide personal care
The Arc of Anchorage is an Equal Employment Opportunity Employer
