Family Services Coordinator - Family Services

Arc of Greater New Orleans (ArcGNO) is one of the longest standing and most well-respected human services agencies in Louisiana. Founded in 1953 by parents who believed their children with disabilities should be included in their communities and able to pursue happiness just like everyone else.  ArcGNO continues to advance full inclusion, active participation, and social environments where each person enjoys safe and productive relationships in order to reach their full potential.

Job Details: M-F,  8:00 am - 4:00 pm (evening/weekend hours as needed)

Position Summary:

•  Responsible for providing home based and community based family service coordination services that link children's needs to community resources. All required documentation is kept organized and submitted timely. 

Essential Functions: 

• Executes daily office hours to complete all necessary job duties, especially documentation and file maintenance.
• Develops Individualized Family Service Plans with the family on or before due date. 
• Maintains regular monthly contact with the child/family. Makes face-to-face visits quarterly (at a minimum.)
• Coordinates continuity of care and investigates alternative resources. 
• Assists with obtaining transportation for appointments related to the child's service plan.
• Promotes collaboration, inclusion, family to family support and provides advocacy. 
• Assists family in identifying needs, provides information regarding disability, coordinates various services and links family to service delivery systems. 
• Assists family in developing a support network and with problem solving skills. 
• Enhances child/family's skills and abilities in procuring services to meet the child's needs.
• Assists the family in developing a transition plan. 
• Promotes development of provider resources where services are incomplete or non-existent. 
• Attends quarterly field supervision, monthly staff meetings and weekly one-hour individual supervision  meetings with Program Coordinator or Director. 
• Completes at least 8 hours of agency orientation and 8 hours of target population training within 5 working days of employment. Completes 24 hours of FSC training in addition to 8 hours specific to Early Steps. 
• Obtains 40 hours of training annually. 
• Completes and submits all IFSP forms on time (5 days after meeting.)
• Maintains files in orderly fashion at all times and keeps current family contacts.
• Keeps all progress notes current on a daily basis. Documents all communication both verbal and written in a precise and detailed manner.  
• Completes all required billing documentation. 
• Notifies supervisor of any changes in daily schedule.  

Required Qualifications: 

• Bachelors or Master's Degree in a Human Service related field.
• Experience working with children with disabilities is preferable.
• Must show empathy and understanding toward, and protect the confidentiality of children/families.

Benefits:  

• 401k, Health, Vision, Dental, Life and additional insurance available.  
• Great Holiday and PTO benefits. Other additional leave benefits available. 

Equal Opportunity / Affirmative Action Employer