What are the responsibilities and job description for the IT Manager position at Archall?
Position Responsiblities:
- Respond to telephone calls, email and personnel requests for technical support during office hours and after hours when scheduled
- Communicate with external IT company
- Track and monitor issues to insure timely resolution
- Escalate tickets if issue can not be identified and resolved
- Manage software licenses
- Prepare and maintain system support documentation
- Participate in and conduct technical training programs for team members
- Stay current on all software updates and training
Required:
- Associate degree in Computer Science, Information Systems, related fields,or equivalent experience
- Must have excellent problem-solving abilities, oral and written communication skills, as well as organizational skills
Preferred:
- Appropriate professional certifications are preferred, but not required.
- Basic knowledge of physical network connectivity
- Strong knowledge of Incidental management process and problem/resolution activities.
- Basic knowledge of monitoring tools
Desired:
- Experience working with an AEC firm
- This is a full-time or part-time position, in downtown Columbus, OH.
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