Sales Support Representative

Architectural Fireplaces, an installing distributor of fireplaces and Hearth & Home products, is looking for a dynamic individual to join our team. Eligible candidates must have good phone etiquette, strong computer skills and outstanding organizational skills. Must be team orientated, self-motivated, hard-working, and able to multi-task. While assisting our sales team is the main focus, other duties include answering the phones, processing orders and general office work. We offer a competitive salary and benefits package (including health, dental & 401K (with percentage match)) - this growing company also proactively gave cost of living raises throughout COVID!

Responsibilities:
- Provide sales support to the sales team by assisting with administrative tasks and customer inquiries
- Utilize Salesforce or other CRM software to track and manage customer interactions and sales activities
- Support business development efforts by identifying new leads and prospects
- Coordinate with internal departments to ensure timely delivery of products or services to customers
- Provide excellent customer service by addressing customer inquiries and resolving issues in a timely manner

Qualifications:
- Strong analytical skills to assess market trends and identify potential sales opportunities
- Familiarity with Salesforce or other CRM software is a plus
- Excellent negotiation and persuasion skills to close deals and achieve sales targets
- Strong customer service orientation with the ability to build and maintain relationships
- Effective communication skills, both verbal and written, to effectively present information and respond to customer inquiries

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Auburn, MA 01501: Relocate before starting work (Required)

Work Location: In person