Host / Hostess

Part I

Title: Host/Hostess
Department: Operations
Reports To: Concept Manager
Status: Non-exempt
Date: January 2013

Part II

Broad Functions: Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of guests to a table that best serves their wishes and needs.

Part III

Main Duties and Responsibilities:
1. Warmly and graciously greet all guests upon arrival.
2. When possible, open the front door for guests entering or leaving the restaurant.
3. When immediate seating is limited, record guest names and number of people in party.
4. Call out name and number of party when tables become available.
5. Provide guests with estimated waiting time.
6. Accommodate special seating requests for guests whenever possible.
7. Seat guest guests based on guest preferences and balancing of customer flow in service stations.
8. Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
9. Keep accurate guess count to ensure proper and efficient seating rotation.
10. Relay messages to servers and bus persons as needed.
11. Thank guests as they leave and invite them to return.
AREAS HOST/HOSTESS Job Description

Part IV

Skills and Qualifications:
1. At least 6 months of experience in a full service restaurant.
2. Verbal and written English language is essential. Able to read, speak and understand the English language in order to communicate with guests and take orders.
3. Excellent communication and team work skills.
4. Excellent organizational skills.
5. Excellent guest service skills with attention to detail.
6. Be able to work in a standing position for long periods of time (up to 8 hours).

Part V

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to walk, reach with hands and arms. The associate is also occasionally required to stoop, kneel, crouch, crawl, and either lift or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Job Description Acceptance:
I have received, reviewed and fully understand my job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.