What are the responsibilities and job description for the Solutions & Process Consultant III position at Argano?
CONTRACT - C2C
Start/End Dates: 8/14/2023 - 2/14/2024
Work Location: Atlanta GA
Rate: $45-55/hr
Job Title: Information Technology - Solutions & Process Consultant III
Chick-fil-A’s Staff Technology Support team provides phone, chat, and walk-up support for over 3000 Chick-fil-A Staff. To provide a consistent and responsive solution to this audience, a well designed, structured, and documented process library is required.
Summary:
The Solutions and Process Consultant (SPC) is involved with the business partner in all phases of the project lifecycle, including the project conceptualization phase. The SPC is responsible for clarifying and validating the business needs for new and/or enhanced products, services or optimized business processes. The SPC is responsible for project management, change management, business consultation, coaching, and design, delivery, and evaluation of process improvement work. The SPC may also assist the business partner with opportunity identification, business case development and business project management.
Job Requirements:
- Catalog and review current process documentation, looking for gaps and opportunities
- Edit and clarify existing process documentation in Confluence, SharePoint, and ServiceNow Knowledge Base
- Identify current processes that are not documented or not clearly documented, and work with Subject Matter Experts to author new documentation
- Audit processes by observing Technology Support agents, and identify opportunities for simplification or clarification
- Review process failures weekly and identify next actions to avoid reoccurrence
- Partner with ServiceNow developers to identify and implement process simplification and automation opportunities
- Review current work for Process optimization opportunities.
- ServiceNow experience preferred.
- 7 years experience
Salary : $45 - $0