Sales Operations Manager

Sales Operations Manager

The Sales Operations Manager is responsible for the processes, tools, and technologies that support the Sales team of the company. These tools are often collectively referred to as Customer Relationship Management (CRM). As the Operations Manager, your duties will range from providing guidance about market trends, to developing resources and tracking long term sales data for individual sites.

Essential Duties and Responsibilities

• Support the sales team using RMI with process improvement, measurement, tracking and analytics relevant to their functional areas
• Partner with Sales department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Create monthly content for executive presentations and board reporting
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Oversee on-boarding and training new hires
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
• Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
• Maintain procurement and contract records
• Support Transportation needs for maintenance, rentals & other supportive needs
• Track maintenance, FHWA’s, cost control & other fleet maintenance considerations for the rental fleet
• Admin paperwork
• Create & manage rental agreements
• Request & ensure all COI’s are correct & current
• File all rental agreements, new trailer paperwork, pickup/drop off slips
• Facilitate daily lot checks, including verification utilizing the Fixed Asset Report
• Schedule and facilitate stacking/unstacking of flatbeds
• Coordinate shipping of equipment
• Oversee the equipment advertising process
• Record 360 (check ins and outs for rental)
• Coordinate with the SM to get rental equipment through the shop as needed (rental check in’s, charge back damage repair, equipment that needs modifications before going on rent, etc.)

Job Skills Requirements

• Able to be the subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
• Advanced Excel skills with a strong understanding of RMI, other CRM applications and email marketing strategies.
• High level of organization and time management skills
• Excellent written communications and presentation skills
• Excellent computer skills (good knowledge of Outlook, MS Word, Excel, PowerPoint)
• Must have high level of discretion and ability to handle sensitive and confidential information appropriately
• Attention to detail
• Excellent interpersonal and team building skills
• Ability to work independently, multi-task, and prioritize
• Capable of working hours as required by workload to achieve sales and profit goals.
• Must be able to read and understand key financial performance measures.
• Ability to plan, prioritize, and direct work flow.
• Must be approachable by both customers and associates.

Education Requirements -Bachelor’s degree preferred *

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, executives, and other employees of the organization.

Mathematical Skills

Ability to apply advanced mathematical concepts...

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

Other Qualifications

Requires the ability to operate various office equipment to include a computer, voice mail, copier, fax, and calculator. Requires the ability to operate various software such as word processing, spreadsheets, and databases.

Experience Requirements

· Training on equipment will be provided by the company as well as equipment manufacturers, so no prior equipment knowledge is necessary, though knowledge of class 8 trucks and trailers would be considered a plus.

· Updating websites, selling/advertising through social media & other digital platforms

· Proven Sales Skills, with documented success

· Minimum two years successful track record in equipment sales

· Knowledge and ability to create sales contracts and process title and financial information

· Ability to negotiate, process and sign contracts

· Dealership familiarity considered a plus

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, use hands to finger, handle, or touch objects or controls; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment.

While performing the duties of this Job, the employee is occasionally exposed to work near moving mechanical parts. The employee is occasionally exposed to wet or humid conditions; fumes or airborne particles requiring the use of safety glasses and a dust mask; toxic or caustic chemicals; and outdoor weather conditions; The noise level in the work environment may occasionally be extremely loud and require the use of ear plugs. The employee occasionally performs work-related travel.

Job Type: Full-time

Salary: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person