Technical Customer Service
Job Posting for Technical Customer Service at Argus Technical Services
TECHNICAL CUSTOMER SERVICE
*** IDEAL CANDIDATE *** will have experience and/or knowledge of internal combustion engines.
Responsibilities:
- Respond to technical and part inquiries via phone and/or email.
- Entry of Service Work Orders, Customer Parts Orders and RMA requests
- Travel as needed to customer locations to diagnose and repair early hour engine assembly issues
- Manage assigned Improvement Opportunity Projects to ensure that prompt and effective corrective actions have been taken
- Conduct occasional Dyno testing as part of the Service and Application Process
- Assist with Application/Warranty review resting as needed
- Assist to design/engineer Engine Power Products to resolve chronic field issues as needed
Qualifications:
- Minimum of a High School diploma or equivalent
- 5 years technical service experience (preferred)
- 3 years internal combustion application experience
- 3 years electronically controlled engine experience (preferred)
- Mechanical aptitude
- Ability to work in a Team environment
- Ability to become proficient in Diagnostic Tools use
- Business writing skills
- Ability to read and comprehend complex business documents including contracts, product drawings, government regulations, etc.
- Knowledge of operating a personal computer and related components
- Ability to work independently
- Ability to effectively communicate via phone or in person
- Ability to use effective troubleshooting and problem-solving techniques
- Ability to effectively plan for short term and long-term requirements
- Ability to effectively participate in and facilitate meetings
Direct Hire
$22-$26/hour
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have experience and/or knowledge of internal combustion engines?
Education:
- High school or equivalent (Required)
Experience:
- TECHNICAL Customer service: 1 year (Required)
Work Location: One location
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Salary.com Estimation for Technical Customer Service in Oconomowoc, WI
$34,339 to $44,942
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