What are the responsibilities and job description for the Call Center Representative position at Arhaus Recruiting?
Providing best-in-class service to all clients, our Client Services Representatives – Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our clients. This role is located onsite at our Corporate Office in Boston Heights, OH.
Schedule:
Full-time/Nights: Monday through Friday, 1:30 PM to 10:00 PM
Saturday rotation 9:00 AM - 5:30 PM every other week.
Training:9:00 AM - 5:30 PM for 3 weeks.
Opportunities to earn an additional $250 a month!
Essential Duties & Responsibilities:
CLIENT SERVICES
Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations
Ticket overview includes but not limited to: General Inquiries, Email Suppression, Presale, Fulfillment, Tech / Account Issues
Triages clients through smooth transitions to appropriate team member / department
Responsible for scheduling delivery of orders for Stores and Web Sales
Securing payment on open orders before scheduling
Thorough understanding of delivery scheduling tool and knowledge of route codes
Supports one Territory as primary, cross-trained in other Territories
Communicates across Client Services team to identify and trouble shoot issues
Provides trends and potential issues to Head of Client Services
Other duties as assigned.
Requirements:
High School diploma or equivalent required
6 months experience within a customer-service-focused environment (such as a call center, retail, hospitality, or food/beverage) is preferred
Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)
Excellent communication, problem-solving and follow-up skills
Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
Takes on difficult challenges and finds creative solutions
Demonstrated ability to work independently and within a team
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
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