Sales & Events Manager

The Sales and Events Manager works to develop and maintain long term, value-based customer relationships in order to achieve hotel related revenue goals. This position provides support and leadership in planning, producing, managing and executing excellence in events and sales management.

The position will work closely with Hotel Manager in contract negotiations and servicing groups as it relates to F&B and other services. You will be mainly responsible for selling and servicing events, as well as groups, with a seamless turnover from sales to operations. Duties include solicitation of new business, handling inquiries, detailing events, contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service. Sales & Events Manager also host hotel tours, sustaining relationships with existing accounts to maintain strong customer relationships.

Primary sales efforts are in events, banquet food, beverage and accommodation and may include menu planning, agenda setting, hotel room services, hospitality amenities, and special VIP requests.

• Deliver on the promise of Aries Living in all interactions with guests and clients according to the company standards and instill a passion for customer service in all associates of the hotel.

• Booking, selling, planning and coordinating events while assuring the highest level of customer service

• Respond to a high volume of incoming sales and events opportunities including e-mails, walk-ins, phone calls and website inquiries

• Build and strengthen relationships with existing and new customers to enable future bookings

• Execute contracts and BEO’s and ensure timeliness of final payments and deposits

• Understand the overall events and social market, competitor’s strengths and weaknesses, economic trends, supply and demand, and how to sell against them

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations

• Works directly with clients and event planners, gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary

• Interacts effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment

• Participates in local networking organizations, community, and industry events

• Beneficial to have a relationship with event planners and other vendors

• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention

• Prepare and submit required reports in a timely manner

• Comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering

• Strong knowledge on venue setups and capabilities and room configurations and types

• Manage the function diary and adjust space in order to ensure maximum potential revenue

• Maintain pricing integrity and propose upscale menus for clients

• Be visible on the floor and assist staff as needed during functions

• Plan and execute holiday and special events in conjunction with the Hotel Manager and F&B Manager

• Use feedback from client evaluations to improve service and quality

Job Type: Full-time

Pay: From $60,000.00 per year

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Work Location: One location