What are the responsibilities and job description for the Client Services Liason position at Arietis Health?
Position Summary: As the Liaison, Client Services, you are responsible for supporting the client-business relationships on behalf of Arietis Health. This role will require you to be responsive to all inquiries and concerns in a patient-centric, professional, and timely manner. You will facilitate reports and communications to ensure client satisfaction and projects exceed client expectations.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for responding to all emails, faxes, and phone calls within one business day
- Resolve escalated patient complaints
- Communicate effectively and professionally with patients regarding account resolution
- Research billing questions and respond to escalated inquiries
- Process credit cards, Cedar, Care Credit, and send receipts
- Thoroughly research accounts and process adjustments as necessary
- Monitor and resolve eligibility queues daily, insurance discovery on Hospital portals as required
- Mail medical records, patient receipts, and patient statements. Ensure e-mail inbox and PHI task queue are resolved daily
- Back up coverage for all Team members.
- Support the Director of Client Services with coordinating start-up activities for client facilities. Work closely with the assigned resources to coordinate startup meetings, ensure the startup checklist is completed by appropriate site personnel and distributed to appropriate Arietis Health departments
- Monitor completion of tasks throughout the startup process and ensure appropriate procedures and policies are implemented to address those needs
- Document issues, monitor, ensure timely feedback and resolution of issues; maintain files for future referencing
- Produce reports as needed by the Client (case logs,etc.)
- Monitor reimbursement, cash flow, and billing effectiveness for all new facilities
- Analyze trends and troubleshoot delays in reimbursement, denials by payers, the appeal process for denied claims, and any facility related issues that may affect billing
- Identify opportunities for revenue cycle improvements and collaborate with Director of Client Services to execute improvements
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