What are the responsibilities and job description for the Service representative position at Arkansas Government Job?
DFA SERVICE REPRESENTATIVE
Date : Feb 27, 2024
Req ID : 37741
Location :
El Dorado, AR, US, 71730
Category : DFA - REVENUE SERVICES DIV
Anticipated Starting Salary : 31,892
Position Information
Class Code : C059C
Grade : GS03
FLSA Status : NON-EXEMPT
Salary Range : $26,034.00 - $37,749.00
Summary
The DFA Service Representative is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts.
This position is governed by state and federal laws and agency / institution policy.
Functions
Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations.
Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assists in the completion and filing of tax returns, forms, and applications.
Computes taxes, penalties, interest, or refunds due and prepares forms to bill / refund taxpayer. Corrects tax returns, forms, contracts, and evidentiary records for taxpayers.
Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.
Initiates actions required to locate non-custodial parent or putative father. Provides technical assistance to custodial and / or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement.
Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.
Performs other duties as assigned.
Dimensions
None
Knowledge, Skills and Abilities
Knowledge of the principles and practices of organizational management and public administration. Knowledge of either tax, motor vehicle, driver's license services, or child support laws and regulations.
Knowledge of accounting. Ability to provide information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures.
Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records. Ability to calculate child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations.
Ability to train and instruct new employees on procedures and the interpretation and application of laws.
Minimum Qualifications
The formal education equivalent of a high school diploma. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND / OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
Nearest Major Market : El Dorado
Last updated : 2024-03-07
Salary : $26,034 - $37,749