What are the responsibilities and job description for the Claims Coordinator (Bilingual - English/Spanish) position at ARMADA?
This position is for ATEC Logistics, LLC, a subsidiary of Armada. Founded in 1989 and based in Maitland, Florida, ATEC (www.atecsystems.com) is a logistics provider with expertise in the areas of global ocean shipping, export documentation, and order management services.
SUMMARY
The overall responsibility of this position is to be the point of contact in all aspects of invoice discrepancy resolution from inception to resolution, through interaction with Distribution Centers, suppliers, carriers; research causes of claims; analyze root causes; determine resolutions and communicate findings. The Claim Coordinator is expected to develop an effective and professional working relationship with routine stakeholder contacts.
RESPONSIBILITIES
- First point of contact for discrepancies.
- Responsible for fully documenting all claim requests in appropriate systems. This includes gathering pictures, BOL’s, delivery receipts, etc.
- Investigates claims through various avenues, both internal and external, for resolution to the claim. Elevate claim to supervisor when appropriate.
- Record appropriate adjustments for claim completion (inventory adjustments, credits/debits to customers and vendors).
- Identify and report to supervisor all non-compliant occurrences.
- Identify disputed claims and forward them to appropriate parties for resolution.
- Develop productive working relationships with internal/external customers.
- Support development and administration of relevant KPI metrics/reports, including tracking and trending of claim issues, root cause identification and corrective action activity.
- Ensure compliance of the ATEC Logistics’ Claim Policies for both internal and external customers.
- Complete tasks associated with the monthly closing in accordance with established timelines.
- Adhere to finance policies, procedures, and internal controls.
- Support the annual year-end audit process with external accountants.
- Assistance with additional assignments and projects as needed.
QUALIFICATIONS
EDUCATION AND EXPERIENCE REQUIREMENT
Minimum:
- Associate’s degree or relevant work experience.
- 3-5 years Customer Service experience and/or 1-2 years accounting experience.
- Strong relationship management and communication skills.
Preferred:
- BS/BA Degree in business, logistics, or supply chain related discipline
- Previous experience, preferable in transportation/warehousing industry, in a role dealing with OS&D and/or Freight claims.
- Accounts Receivable experience.
- Inventory Accounting experience.
LANGUAGE AND TECHNICAL SKILLS REQUIREMENT
- Proficient in Microsoft Word, Outlook, Excel required; Access, GP Dynamics ERP preferred.
- Process oriented with the ability to document and articulate the structure of complex systems.
- Solid analytical and problem-solving skills, with demonstrated experiences of individual and team-based problem solving.
- Excellent communication skills, including listening, written, oral, and demonstrated group presentation.
- Bilingual (Spanish/English) required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage.
DISCLAIMER
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.
