INFORMATION TECHNOLOGY SPECIALIST (NETWORK)

The Area of Consideration for this vacancy announcement is Lake Buena Vista, FL. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

This position is located at 1950 West Magnolia Palm Drive Lake Buena Vista FL, 32830.

Qualifications:

Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education (24 semester hours) in computer science/engineering, information systems management, mathematics, operations research, statistics, technology management, or fields that required the development or adaptation of information technology applications, systems, or networks.

OR

Specialized experience as follows:
1. Performing complex network installations and remote configuration of various network devices.
2. Reporting, responding to, and resolving network service requests. Experience in remote troubleshooting and repair with tier 1 onsite support.
3. Preparing presentations, delivering network training, and communicating complex network issues telephonically to customers in remote locations.
4. Evaluating/troubleshooting network systems (design, testing, installation, operations, management, and maintenance), and developing solutions to improve network performance.

All candidates must demonstrate proficiency in the following competencies as they relate to providing IT network services: Attention to Detail; Customer Service; Verbal Communication; and Problem Solving.

The ideal candidate will have the ability to maintain network devices with up to date patching and backups. Diagnose switch and cabling issues and have familiarity with hospitality programs and equipment.

IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY PLEASE UPLOAD YOUR TRANSCRIPTS.

Responsibilities:

• Under general supervision, performs routine and recurring assignments in the planning and delivery of a full range of network services to the organization.
• Identifies and resolves issues and problems using analytical methods and practices.
• Performs network system design, development, testing, installation, operations, management, and maintenance.
• Manages the organizations network architecture, topology, and protocols.
• Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate.
• Presents verbal and written communications on the application of new and emerging technologies or industry trends.
• Reports, responds to, and resolves network service requests.
• Applies information security and information assurance policy, principles and practices.