Program Associate

Description

ACAP offers competitive pay, health, dental, and vision insurance, long-term disability, retirement, paid holidays and earned time, tuition reimbursement and opportunities for career advancement.

POSITION SUMMARY:

The Program Associate reviews and prepares correspondence, reports, and forms; enters data into computer software; maintains office files; photocopies; answers telephone; provides information and referrals to the public; assists with filing, schedules customer appointments, interviews customers, and assists supervisor with other office functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Interviews and/or follows up with customers to determine accurate information; records information into software; reviews documentation for completeness and/or eligibility.
2. Performs data entry; maintains current knowledge of software changes, updates, etc.
3. Assists with mailings to customers and vendors; assists with processing notices; assists with the distribution of mail; reviews mail and takes action as necessary.
4. Maintains knowledge of program rules and regulations; follows training guidelines.
5. Assists in receiving telephone calls and visitors; answers inquiries or directs public to the appropriate personnel; schedules appointments; returns telephone messages.
6. Types correspondence and program reports.
7. Provides assistance to other staff as needed.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs additional duties as assigned.

Requirements

Experience and Skill Requirements: The following experience and skill requirements are considered essential:

Experience:

• 2-3 years of prior related clerical experience

Skills:

• Strong office skills
• Basic accounting skills
• Excellent organizational skills
• Excellent listening skills
• Excellent customer service skills
• Excellent written communication
• Excellent verbal communication
• Ability to multi-task
• Work independently
• Meet frequent, critical deadlines
• Ability to use Microsoft Office applications and other computer software as applicable to the position

Education and Knowledge Requirements: The following education and knowledge requirements are considered essential:

• High school diploma or equivalent required.

Other Requirements: Additional requirements that are considered essential:

• Must pass required background checks
• Must have a valid driver’s license, reliable transportation, and provide proof of insurance.

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GENERAL EXPECTATIONS:

1. Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
2. Maintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
3. Follows all safety policies and procedures with a "safety first" approach to all job duties.
4. Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
5. Exhibits teamwork through effective internal communication and working relationships.
6. Is punctual for scheduled work and uses time appropriately.
7. Performs required amount of work in a timely fashion with a minimum of errors.
8. Participates in trainings, conferences, and meetings as necessary.
9. Possesses and exhibits the highest standards of professionalism and personal integrity.
10. Represents the Agency in the community as appropriate to the role.

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PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear, including on the telephone; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

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WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office setting. Noise level is quiet to moderate. Occasional local and long-distance travel may be required, sometimes in inclement weather.

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Compensation depends on experience.

ACAP is an equal opportunity employer.

ACAP intends to comply fully with all applicable federal and state laws and regulations concerning employees, including those pertaining to mandatory COVID-19 vaccination or testing requirements.