Application Manager

Application Manager

Continue your leadership journey with Arosa:

• The Application Manager will be an important role in the company providing value by managing the current and future portfolio of corporate applications.  This position will play a key role in continually improving the results from company investments in software platforms, integrations, and business intelligence tools.   Key responsibilities will include hands-on administration of applications, vendor coordination, project management, and ownership of critical data integrations.
• The ideal candidate will be experienced and passionate about software, data analytics, and integration technology.  The candidate will look for ways to improve reliability, efficiency, adoption, and results of company platforms.  A self-directed team player will take ownership of multiple projects simultaneously.   The Candidate for this role should possess strong business engagement, project management skill sets, and technical knowledge.
• This position is WFH but may require meetings in a variety of US time zones and infrequent business-related travel for this growing national company.

Essential Duties & Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Monitoring the roll-out of new software applications to ensure success
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications 
• Working with vendors to maintain company applications and databases.
• Maintaining up-to-knowledge of the latest developments.
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff.
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management
• Communicate project status to various levels of management
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code
• Proven experience in managing relationships with vendors/consultants, IT teams, and internal stakeholders

Skills

• Broad working knowledge of corporate or enterprise information technology
• Experience with database and data management 
• Project management (from requirements gathering to managing to conclusion)
• Able to communicate clearly in verbal and written communication
• Ability to remain up-to-date with the latest software developments.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.
• Ability to document processes, systems and integrations
• Ability to deliver program status, roadmaps, business outcomes & impacts, and metrics
• Able to understand software data models and mapping to business requirements

Experience

• 5 years of relevant work experience in a business/corporate environment
• Prior experience in an application delivery team (or relevant equivalent)
• Hands-on experience in business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support, and a strong business understanding 
• Data integration project experience:
• Managing & coordinating with internal and vendor resources to build new integrations
• Implementing custom & cloud-based integration technology (IPAAS, etc)
• Monitoring, tuning, and troubleshooting existing integrations
• Data reporting projects experience:
• Management, Revenue & Operational dashboards in PowerBI 
• Collaborating with vendors to build/maintain related ETL and data acquisition systems
• Experience with applications such as:
• Home care mgmt platforms (AXISCARE or equivalent)
• Sage Intacct
• Salesforce (CRM/sales focus)

Education and Training

• B.S. degree in computer or data-related major (or equivalent exp)
• Project management training

Arosa is a best-in-class national provider of in-home care and care management services. With offices in North Carolina, Illinois, Texas, Nevada, Massachusetts, Florida, New Jersey, Tennessee, Utah,  and California, the company is creating new standards of care in the fast-growing, in-home care industry, while maintaining a focus on professionalizing direct care jobs and celebrating the meaningful work of caregivers.

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves. We are dedicated in our efforts to attract, train, retain, and treasure the best care professionals.
Our team-based approach allows us to not only treasure and support our teammates but to also offer our clients tailored, integrated support. We know that the integration of care management and home care leads to higher satisfaction for individuals and their families. Our senior care services combine the expertise of professional Care Managers with the compassion of dedicated Caregivers to deliver better experiences for seniors and their families.
Every day, we are working to honor our mission to create superior models of care and better quality jobs for our care teammates. We are bold in our efforts as we find new ways to improve the experiences of our clients, our clients’ families, and our care professionals.