Dispatcher

Only the best of the best work for the largest and fastest-growing leader in residential services: Conway Services®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70 locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, advancement potential, and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at Conway Services®:

Pay: $15-17/hr, depending on experience

Schedule: Full Time, 30-40 hours a week.

The strong multi-tasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Requirements:

• One or more years of experience as a dispatcher.
• Ability to thrive in a fast-paced environment.
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
• Excellent organizational skills and the ability to coordinate multiple appointments.
• Demonstrated listening, written/verbal communication, and interpersonal skills.
• Proven ability to meet and exceed set goals.
• Experience gathering customer information and keying it into a computer.
• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
• Knowledge of the local geographic territory.
• Willingness and ability to work evenings and weekends.

Preferred Credentials:

• Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

All candidates are required to undergo pre-employment drug screen and employment background checks.

Conway Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location