What are the responsibilities and job description for the IT Administrator position at Artech L.L.C.?
Location: Birmingham, Alabama
Onsite
33-35/hr
This is a shift position**
Our team covers 24x7x365 support. Shifts are worked weekly then rotated so it is fair for everyone.
Summary Of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support.
This team is also the primary communications channel between the customer, support personnel and management.
Education & Background Requirements
You can send resumes and inquiries directly to jessica.hillson@artech.com for quicker response!
Onsite
33-35/hr
This is a shift position**
Our team covers 24x7x365 support. Shifts are worked weekly then rotated so it is fair for everyone.
Summary Of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support.
This team is also the primary communications channel between the customer, support personnel and management.
Education & Background Requirements
- Formal education in Computer Science or related IT field or equivalent experience is required.
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected
- Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team
- Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Ability to build and maintain relationships with key customers
- Critical thinking/Problem solving abilities Job Responsibilities
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability
- Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Adhere to all Electronic and Physical access policies
- Thoroughly track and document cases to completion with the help of Department personnel
- Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements
- Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
- The successful candidate must adhere to Separation Protocol
- The successful candidate must pass all requirements required by our Insider Threat Program.
- Working knowledge of Windows based operating systems preferred
- Working knowledge of AIX or other UNIX based operating systems preferred
- Working knowledge of distributed computer networks is a plus.
- Ability to work nights, weekends, and holidays as a part of rotating shift
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
- This position requires shift work.
You can send resumes and inquiries directly to jessica.hillson@artech.com for quicker response!
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