Room Division Manager

It is our pleasure to welcome you.

We are a rapidly growing company where you can make a real difference. Our continued growth and progress depend on our employees: people with initiative, creativity, and enthusiasm. We are committed to attracting, developing, and retaining high-quality employees and rewarding them for the results they achieve.

We hope all team members find their positions with us to be an exciting and enriching experience.

We Offer:

• Paid Sick Time
• Paid Vacation Time
• 401K Program - Company Match
• Competitive Medical, Dental, and Vision
• Life Insurance - Company Paid
• Short Term Disability - Company Paid
• Long Term Disability - Company Paid (Salaried Positions)
• Bi-Weekly Service Bonus
• Complimentary Shift Meal
• Employee Recognition Programs
• Referral Bonus Program
• Employee Discounts
• Opportunity for Advancement

Job Summary: The Rooms Division Manager reports directly to the General Manager and is responsible for serving the needs of the business, our guests, and our colleagues by managing the Front Office, Housekeeping, and Laundry departments and overseeing all guest experiences in these departments.

Responsible for supervising all aspects of the Housekeeping Operations in accordance with Delamar Brand and Forbes Standards. Maintains a knowledgeable, respectful, and efficient presence ensuring guests feel secure, safe, and welcome approaching you and members of the Team.

Essential Job Functions:

• Oversee day-to-day hotel operations within the Front Desk, Bellman/Valet, Night Auditors, Housekeepers, and Laundry
• Participate in the development of short and long-term financial and operational plans for the hotel which support the overall objectives of the Company
• Assist General Manager with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA, and financial reports
• Create an operating environment that assures consistent guest satisfaction by completing audits of Rooms, common areas, etc.
• Maintain product and service standards in line with the Delamar Traverse City/ Forbes expectations by conducting ongoing evaluations and investigating complaints.
• Hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Understanding the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
• Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Coach colleagues to ensure proper handling of guest complaints from start to finish
• Supervises and motivates designated employees
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts
• Act as Acting General Manager in the absence of the General Manager
• Ensures Outstanding customer care and requests are completed at all times
• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from guests when regarding hotel amenities and locations of said amenities. Consistently and efficiently ensures guest requests are completed accurately in a timely
• Resolves issues/problems within the Housekeeping and Front Office Departments and coaches and counsels’ members of the Housekeeping Team to ensure an effective quality operation
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service when pertinent to Housekeeping and Front Office Operations
• Ensures phone calls, follow-up calls, and messages for guests are handled in a prompt, efficient, and professional manner.
• Ensures Housekeeping Supply Closets are stocked properly on a nightly basis
• Oversees lobby and all common areas to ensures all areas are clean, stocked with necessary supplies, and guest-ready at all times.
• Ensures all emails during shift are responded to and filed accordingly for Housekeeping email addresses
• Ensure all new all special requests that are logged in reservations are adhered to and proper staff is informed for day of or next day arrivals.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Desirable:

• Experience with Forbes Standards

Required Experience/Requirements:

• Minimum of 3 years of experience working in a upscale/ luxury hospitality Management Role
• Experience completing administrative tasks, to include, reporting, budgeting, project management, etc.
• Proficiency in English (verbal & written), multilingual is a plus
• Must be flexible in terms of working hours and schedules, including weekends, nights, and holidays.
• Must possess outstanding guest service skills, professional presentation, and communication skills
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and subordinates
• Ability to work with little or no supervision while meeting high-performance standards
• Ability to follow instruction
• Professional and polite

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods of time.
• Ability to reach above your head, stoop, kneel, crouch, or crawl.
• Ability to carry up to 50 pounds

Salary: $65,000.00 - $75,000.00 per year

Salary : $65,000 - $75,000