What are the responsibilities and job description for the Senior Customer Service Representative position at Arvato?
YOUR PROFILE
- Manage BOM (Bill of Materials), product life cycle, pricing, procurement, and product status.
- Prepare and maintain status reports, modify schedules, prepare project reports for management, clients, or others.
- Assist the Account Manager in providing technical advice and resolving problems, overseeing the customer account to ensure SLA's (service level agreements) are met and creating and maintaining reports as required by the customer.
- Work closely with operations to ensure program requirements are met daily.
- Prepare for and participate in quarterly business reviews with the customer.
- Monitoring processes related to customer specific requirements, order management for both international and domestic, follow up to ensure SLA's are met, provide customer support, and month end reporting.
YOUR PROFILE
- 3 years of Customer Service Experience.
- 1 year of 3PL, Supply Chain, or similar experience required.
- Computer literate in Microsoft Office, including intermediate level in Excel.
- SAP knowledge.
- Project management experience.
- Strong organizational skills.
- Solid analytical ability.
- Strong verbal and written communication skills.
WE OFFER
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
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