Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2023) and Training APEX Awards (2015-2023).
The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone.
What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning:
Department Hours: Monday - Friday 8:00 a.m.- 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week. Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.
Receive inbound calls from the membership. Must be knowledgeable of all credit union services, various departments, etc. to answer questions from the membership and other outside contacts. Must be able to question the member to obtain a full understanding of the member’s needs and assist with transferring the call to another employee/department if necessary.
Provide member with assistance on the following services:
Accounts
Remote Services
Cross Selling
Education:
Experience:
Knowledge, Skills and Abilities:
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Ascend Federal Credit Union is an Equal Opportunity Employer.
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